Resolve scanning problems
Use the table to solve image-scan issues.
Problem | Cause | Solution |
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The scanned image is of poor quality. | The original might be a second- | ● To eliminate the patterns, try |
| generation photo or picture. | reducing the size of the image after |
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| scanning. |
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| ● Print the scanned image to see if |
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| the quality is better. |
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| ● Verify that the resolution and color |
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| settings are correct for the type of |
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| scan job being performed. |
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| If the scanned page has a background | On the flatbed scanner, place three |
| but the original document does not, the | sheets of clean paper on top of the |
| original might be too thin to scan or copy | original, close the flatbed scanner cover, |
| cleanly. | then |
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| The image that appears on the screen | ● Try adjusting the computer monitor |
| might not be an accurate representation | settings to use more colors (or |
| of the quality of the scan. | levels of gray). Make this |
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| adjustment by opening Display in |
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| Windows Control Panel. |
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| ● Try adjusting the resolution and |
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| color settings in the scanner |
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| software. |
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| The original might have been loaded | Verify originals are properly loaded onto |
| incorrectly. | the flatbed scanner. See Scan methods. |
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| The scanner might be dirty. | Clean the scanner. |
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| The graphics settings might not be | Try changing the graphics settings or the |
| suitable for the type of scan job that being | scan mode. |
| performed. |
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Part of the image did not scan. | The original might have been loaded | Verify originals are properly loaded onto |
| incorrectly. | the flatbed scanner. |
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| A colored background might be causing | Try adjusting the settings before |
| images in the foreground to blend into | scanning the original or enhancing the |
| the background. | image after scanning the original. |
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| The original is longer than 298 mm | The maximum flatbed scannable length |
| (11.75 in). | is 298 mm (11.75 in). If the page exceeds |
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| the maximum length, the scanner stops. |
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| The original is too small. | The minimum size that the flatbed |
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| scanner supports is 25 by 25 mm (1 by |
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| 1 inches). |
The media size is incorrect.
In Scan settings, make sure that the input media size is large enough for the document that being scanned.
ENWW | Resolve scanning problems 191 |
