Manuals
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HP
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Printer
HP
CM1015
manual
Slide the tray into the MFP Open and close the front door
Models:
CM1015
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Troubleshooting
Specifications
Install
Material safety data sheet
Password
Default paper type
Symbols/Numerics
Maintenance
TCP/IP configuration
Problem solving
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3.
Slide the tray into the MFP.
4.
Open and close the front door.
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Clear paper jams 201
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Contents
HP Color LaserJet CM1015/CM1017 MFP
Page
HP Color LaserJet CM1015/CM1017 MFP
Trademark Credits
Copyright and License
Table of contents
Color
Software for Macintosh
Print
Scan
Copy
How do I?
Photo
114
Managing and maintaining the multifunction peripheral MFP
Problem solving
Work with memory
Appendix a Accessories and supplies information
Appendix B Service and support
Appendix C Specifications
241
Xii
Multifunction peripheral MFP basics
HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP
HP Color LaserJet CM1015/CM1017 MFP Series configurations
HP Color LaserJet CM1015/CM1017 MFP Series
HP Color LaserJet CM1015/CM1017 MFP Series features
Copy
Accessibility
Supplies
Expandability
1Front view HP Color LaserJet CM1017 MFP shown
Walkaround
2Back and side view
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Software and supported operating systems
Software
Software Installation option Description
Install software
Download drivers
Software tips
Download the latest printing software
What other software is available?
Print media
Media supported on this MFP
Media Type Dimensions1 Weight Capacity2
1Tray specifications
Media to avoid
Select print media
Media that can damage the printer
Labels
Special media for printing
Envelopes
Heavy paper
Transparencies
Glossy paper and photo paper
Letterhead or preprinted forms
Control panel
HP Color LaserJet CM1015 MFP control panel features
HP Color LaserJet CM1015 MFP control panel features
Use the two-line display HP Color LaserJet CM1015 MFP
HP Color LaserJet CM1017 MFP control panel features
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Use the graphical display HP Color LaserJet CM1017 MFP
Menu item Sub-menu item Description
Control-panel menus
Use the control-panel menus
Control-panel menu map
Menu Item Description
Cancel job
Service
Paper setup Default paper size
Default paper type
Cartridge low
Select Cancel job to
Cancel job is chosen
Cleaning mode
Link speed
TCP/IP configuration
USB speed Less paper curl
Archive print
Software for Windows
User assistance
Printer driver recommendations
Install the PostScript driver using Add Printer
Software Description
This MFP supports these software components
Other software
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Uninstall Windows software using Add or Remove Programs
Uninstall the printing software
Uninstall Windows software via the Program group
Windows 2000 or Windows XP
Uninstall a Recommended or Custom installation
Delete printer drivers from the printers folder
Software for Macintosh
Macintosh utility and application support
Install Macintosh printing system software for networks
Install printer drivers for Mac OS X V10.3 and later
To install the printing system software
Open the printer drivers
Click the Installable Options menu
Macintosh printer drivers
Supported printer drivers
Print multiple pages on one sheet of paper
Use features in the Macintosh printer driver
Create and use presets in Mac OS
Print a cover
To print on both sides manually
Print on both sides of the paper
Set the color options
To print multiple pages on one sheet of paper
To set the color options
Enable memory
Advanced color options for text, graphics, and photographs
Manage MFP color options on Macintosh computers
Print Color as Gray
HP Device Configuration Mac OS X V10.3 and Mac OS X
Solve Problems with Mac OS
Solve common Macintosh problems
Resolve hardware problem
Print job was not sent to the correct MFP Cause Solution
Unable to print from a third-party USB card Cause Solution
Resolve software problems
Ensure there are not too many USB devices drawing power from
Print
Load tray 1 single-sheet feed tray
Load trays
Load tray
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1Special media printing guidelines
Print on special media
Control print jobs
Selecting print media settings
Setting Description
Task Driver Tab Option
Printer-driver features
Restore the default printer-driver settings
Such as Allow manual duplexing
Printer-driver settings
Print from Windows
Print on both sides of the paper
Print on both sides of the paper
Considerations when canceling printing
Cancel a print job
Color
Color options
Overview
HP ImageREt Media selection
Change color options
Automatic versus Manual color adjustment
Manage color options
Print in Grayscale
RGB Color
Edge Control
Standard red-green-blue sRGB
Neutral Grays
Match colors
Copy
Change the number of copies for the current job
Cancel a copy job
Basic copy functions
Start a copy job
Paper type Supported paper type
Adjust copy quality
Copy paper
Set the MFP to make only black and white copies
To adjust color balance settings
Adjust the color balance in copies
Adjust the copy quality for the current job
Adjust the default copy quality
Color balance option Description
Adjust the lighter/darker contrast setting
Set color balance on a per-job basis
Change copy size for the current job
To change the default copy size
Reduce or enlarge copies
Copy edge-to-edge originals
Copy
Scan
Scan methods
Supported file types
Add folder destinations
Set up pre-configured destinations on the MFP
Scan from the device control panel
Program the device Scan To button from the control panel
Delete destinations
To view HP Solution Center
Scan by using HP Solution Center Windows
Scan to file
Scan from the device and HP Director Macintosh
Scanning tasks
Use page-by-page scanning
Use TWAIN-compliant and WIA-compliant software
Scan using TWAIN-compliant and WIA-compliant software
Scan from a TWAIN-enabled program
Scan edge-to-edge originals
Cancel a scan job
Scanner resolution and color
Scan a photo
Setting Recommended use
Resolution and color guidelines
Photo
Insert a memory card
Now print photos using the HP Color LaserJet CM1017 MFP
To view or rotate photos from the memory card
View or rotate photos from the memory card
To create a slideshow
Create a photo slideshow on the graphical display screen
Enable or disable a memory card
Print photos directly from the memory card
Press Proofsheet
Print and scan photos from a proof sheet
Save photos to the workstation from a memory card
Print photos using the Photo Features button
Index print Best Photo Fast
Print a memory card index
Photo
Set up the MFP and use it on the network
Set up the MFP and use it on the network
Manage the network
View network settings
Restore the network defaults
Change network settings
Manually configure a static IP address
Network configuration
Configuration
IP configuration
Automatic configuration
Link speed settings
Supported network protocols
Service name Description
IP address
Internet Protocol IP
Transmission Control Protocol TCP
User Datagram Protocol UDP
Subnet mask
Configure IP parameters
Dynamic Host Configuration Protocol Dhcp
Subnets
Verify that the MFP is on and online
Problem Solving
Default gateway
Gateways
Autoip
Resolve communication problems with the network
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How do I?
HP Color LaserJet CM1017 MFP control panel features
Control panel and other settings How do I?
Use the graphical display HP Color LaserJet CM1017 MFP
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Control-panel menus
2Reports Menu
4System Setup Menu
5Service Menu
5Service Menu
Device information
System Settings
Print How do I?
Print density
Print density settings Description
Paper handling
Print quality
To reset all MFP settings to factory defaults
Set the system password
To remove the system password
Print Settings
Memory card HP Color LaserJet CM1017 MFP only
Control print jobs
PCL5c
PostScript
Printer-driver features
Selecting print media settings
Print from Windows
Printer-driver settings
Envelopes
Special media for printing
Letterhead or preprinted forms
Labels
Transparencies
Glossy paper and photo paper
Heavy paper
Program the device Scan To button from the control panel
Copy and Scan How do I?
Scan from the device control panel
Copy and Scan How do I?
Print and scan photos from a proof sheet
Enable or disable a memory card
Photo How do I? HP Color LaserJet CM1017 MFP only
Print photos directly from the memory card
Save photos to the workstation from a memory card
Find the network IP address
Restore the network defaults
Network How do I? HP Color LaserJet CM1017 MFP only
Set the system password
Maintenance How do I?
Calibrate the MFP
Clean the scanner glass
Change MFP toner warnings
Calibrate the MFP from the HP ToolboxFX
Clean the MFP
Calibrate the MFP from the front control panel
Clean the paper path using HP ToolboxFX
Managing and maintaining the multifunction peripheral MFP
Demo
Configuration
To print the Configuration page from the control panel
Information pages
Information pages
To print the Supplies Status page from the control panel
Supplies Status
Networking page HP Color LaserJet CM1017 MFP only
To print a fonts page from the control panel
Fonts pages
Usage
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To print a menu map
Menu map
View HP ToolboxFX
HP ToolboxFX
Event log
Status
Help
Set up status alerts
Set up e-mail alerts
Alerts
System Settings
Paper handling
Set the system password
Print Settings
Network settings
Windows Macintosh
Access the embedded Web server using a network connection
Use the embedded Web server
Information tab
Settings tab
Other links found in HP ToolboxFX
Networking tab
Supplies life
Check supply status and order using the control panel
Check and order supplies using HP ToolboxFX
Manage supplies
Replace and recycle supplies
Check and order supplies using HP Solution Center
Reset the MFP for non-HP supplies
Supplies Storage Guidelines
HP anti-counterfeit supplies Web site
Clean the scanner glass
Clean the paper path using HP ToolboxFX
Clean the MFP
On-going operation
Cartridge-out override
Change the print cartridge
Change print cartridges
Change print cartridges
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Calibrate the MFP from the HP ToolboxFX
Calibrate the MFP
Calibrate the MFP from the front control panel
Problem solving
Step Verification step Possible problems Solutions Number
Problem solving process
Problem solving checklist
Card?
Computer?
Control-panel messages
Control panel message Description Recommended action
Turn off then turn on
Fan Error
Cleaning
Device error
HP supplies
Installed
Install color cartridge
Install black cartridge
Memory low
Are disabled Memory is low. Press OK
Memory card is unsupported
Memory card slots
Ready
Non-HP color installed
Non-HP supply
Use
Replace supply
Scanner Error
Scanning error
Unknown Memory Card Error
General print quality issues
Solve print problems
Print-quality problems
Print-quality checklist
Problem Cause Solution
Problem Cause
Configuration page. If so, contact
See Load trays
Solve issues with printing color documents
AaBbCc
Print-media guidelines
Media-handling problems
Solve print-media problems
Or from a faulty paper lot
Performance problems
See Media-handling problems
Calibrate the MFP
Resolve copy problems
MFP
Use the table to solve image-scan issues
Resolve scanning problems
Resolve scan-quality problems using the table
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Was the device exposed to an electric or magnetic field?
Clear paper jams
Where to look for jams
Clear jams from inside the MFP
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Clear jams from tray output area
Clear jams from the back of the MFP
Clear jams from tray 2 or optional tray
Slide the tray into the MFP Open and close the front door
HP ToolboxFX
Additional problem solving tools
Service menu
Device pages and reports
Calibrate the MFP
Clean the paper path
To restore the factory-set defaults
To clean the paper path
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Work with memory
MFP memory
Install memory DIMMs
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Go to Check Dimm installation
To enable memory for Windows
Check Dimm installation
Enable memory
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Accessories and supplies information
Product name Description Part number
Supplies
Memory
Paper handling accessories
Cable and interface accessories
User-replaceable parts
Paper and other print media
Language Part number
Supplementary Documentation
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Service and support
Hewlett-Packard limited warranty statement
Print Cartridge Limited Warranty Statement
HP Customer Care
Online troubleshooting tools
HP Care Pack Services and Service Agreements
Availability of support and service
Repack the MFP
Repacking the MFP
WHO is Returning the EQUIPMENT?
Service information form
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Specifications
Rated current
Multifunction peripheral MFP specifications
Power requirements
Volt models
Recommended1 Operating1 Storage1
Sound Power Level Declared Per ISO
Category Specifications
When heated to 210C 410F for 0.1 second
Regulatory information
Introduction
FCC regulations
Ozone production
Power consumption
Environmental Product Stewardship program
Protecting the environment
Returns
Extended warranty
Material safety data sheet
Declaration of Conformity
Declaration of conformity
Korean EMI statement Vcci statement Japan
Country/region-specific safety statements
Laser safety statement
Canadian DOC statement
Japanese Power Cord Statement
Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat
Finnish laser statement
Index
Symbols/Numerics
Gateways
Dimm
Bootp
MFP
FCC
WIA
TCP
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CB394-90907* *CB394-90907
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