HP CM1015 manual Problem solving process, Problem solving checklist

Problem solving process

Use the problem solving checklist to resolve MFP issues.

Problem solving checklist

Follow these steps when trying to solve an MFP problem.

Step	Verification step	Possible problems	Solutions
number
1	Is the power on?	No power due to failed power source,	1. Verify that the MFP is plugged in.
	When the MFP is	cable, switch, or fuse.	2. Verify that the power cable is
	connected to a grounded		functional and that the power switch
	power source, the control		is on.
	panel shows Hewlett-		3. Check the power source by
	Packard with both the
	Ready and Attention lights		plugging the MFP directly into the
	blinking. The control panel		wall or into a different outlet.
	then displays		4. Test the outlet or connect another
	Initializing... then Ready,
	at which time only the		device to the outlet to verify that the
	green light is on.		outlet is functioning.
2	Does Ready appear in	Control panel shows an error.	See Control-panel messages for a list of
	the control panel or		common messages that can help correct
	screen?		the error.
	The control panel should		If the error persists, contact
	function without error		HP Customer Care. See HP Customer
	messages.		Care or the support flyer that came in the
			MFP box.

3Do information pages Control panel displays an error message. See Control-panel messages for a list of

print?		common messages that can help correct
Print a Configuration		the error.
	Media does not move smoothly through	Clean the paper path.
page.
	the MFP paper path.
	Poor print quality.	See Print-quality problems.
		If the error persists, contact
		HP Customer Care. See HP Customer
		Care or the support flyer that came in the
		MFP box.

4Does the device copy? Poor copy quality from flatbed.

Place the Configuration page onto the flatbed glass and make a copy. Copies should print without print-quality problems.

1.If the print quality from the internal tests and the copy from the scanner were acceptable, clean the flatbed glass.

2.If, after performing maintenance, the problem persists, see Resolve copy problems

If the problem persists, contact

HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box.

170 Chapter 14 Problem solving ENWW