Everpure 325, 327 manual SureVend, Message if desired see Edit Custom Message on

Cold Drink Center (327/328) Operator’s Guide

SureVend™

SureVend™ ensures that a cup is always available in the cup station before any money is collected or product delivered. The sensing system is a beam of infra- red light across the cup station that is broken by the cup when it falls into position.

The SureVend™ software monitors the cup station sensor during the time the cup ring is cycled and for three seconds afterward. If a cup is not detected, the soft- ware will first determine if a second cup ring with the same size cups exists and will then try to drop a cup from the second ring. If the second ring also fails to drop a cup or is not usable, the software will repeat the attempt from the first cup ring to attempt to clear any jams in the cup delivery area. Each ring will be tried up to two times. If a cup is still not detected by the infrared sensor then several things hap- pen:

•Any ring that failed twice in a row is placed temporarily out-of-service for a length of time that is determined by the user,

•The customer's credit is either restored for another vend attempt or is returned automatically,

• Three beeps sound and the message	flashes (if
another size cup ring is available), or the message	flashes in
the event that no other cups are available. The customer may always get a
refund by pressing the coin return button.
NOTE
is the default message. You may customize this
message if desired (see "Edit Custom Message" on page 49
for more information).

Special rulesINSERTexistMUGto protect both the customerSELECTandANOTHERthe operatorINSERTSIZEMUGfrom loss. First and foremost, the customer is protected because no drink is spoiled nor money lost because a cup fails to fall to the cup station. The customer is given every chance to get his original choice of cup size by trying at least twice per ring to eject a cup. If two rings are available with the same cup size, the system will alter- nately try to vend a cup from each ring until the cup is delivered or both rings are placed out-of-service.

The operator is protected by the anti-jackpot program of the system. It is conceiv- able that a customer could prevent cups from reaching the sensing area of the cup station in order to steal the cups and then get a refund for the vend. Under the SureVend™ Anti-Jackpot system, the operator can lose no more than two cups in a row per ring. Then that ring is temporarily placed out-of-service both to protect the customer and to discourage theft. The amount of time that the cup ring is out-of-service is programmable from 0 to 99 minutes. After the time has elapsed, the cup ring will return to service but the count of the two failures is kept. If the previous problem was theft, then the next vend attempt from that ring will be successful and the count of the two previous failures will be erased. If the prob- lem is an actual system failure, then the third failure will permanently place that cup ring out of service until a service technician visits the machine.

3280020 Page 21 August, 2003