Temperature and Moisture
Temperature is too warm
■New installation? Allow 24 hours following installation for the refrigerator to cool completely.
■Door(s) opened often or left open? Allows warm air to enter refrigerator. Minimize door openings and keep doors fully closed.
■Large load of food added? Allow several hours for refrigerator to return to normal temperature.
■Controls set correctly for the surrounding conditions? Adjust the controls a setting colder. Check temperature in 24 hours. See “Using the Control(s).”
There is interior moisture buildup
NOTE: Some moisture buildup is normal.
■Humid room? Contributes to moisture buildup.
■Door(s) opened often or left open? Allows humid air to enter refrigerator. Minimize door openings and keep doors fully closed.
Ice and Water
The ice maker is not producing ice or not enough ice
■Refrigerator connected to a water supply and the supply shutoff valve turned on? Connect refrigerator to water supply and turn water shutoff valve fully open.
■Kink in the water source line? A kink in the line can reduce water flow. Straighten the water source line.
■Ice maker turned on? Make sure ice maker is on. See “Ice Maker and Storage Bin.”
■New installation? Wait 24 hours after ice maker installation for ice production to begin. Wait 72 hours for full ice production.
■Refrigerator door closed completely? Close the door firmly. If it does not close completely, see “The doors will not close completely.”
■Large amount of ice recently removed? Allow 24 hours for ice maker to produce more ice.
■Ice cube jammed in the ice maker ejector arm? Remove ice from the ejector arm with a plastic utensil.
■Water filter installed on the refrigerator? Remove filter and operate ice maker. If ice volume improves, then the filter may be clogged or incorrectly installed. Replace filter or reinstall it correctly.
■Reverse osmosis water filtration system connected to your cold water supply? This can decrease water pressure. See “Water Supply Requirements.”
The ice cubes are hollow or small
NOTE: This is an indication of low water pressure.
■Water shutoff valve not fully open? Turn the water shutoff valve fully open.
■Kink in the water source line? A kink in the line can reduce water flow. Straighten the water source line.
■Water filter installed on the refrigerator? Remove filter and operate ice maker. If ice quality improves, then the filter may be clogged or incorrectly installed. Replace filter or reinstall it correctly.
■Reverse osmosis water filtration system connected to your cold water supply? This can decrease water pressure. See “Water Supply Requirements.”
■Questions remain regarding water pressure? Call a licensed, qualified plumber.
Off-taste, odor or gray color in the ice
■New plumbing connections? New plumbing connections can cause discolored or
■Ice stored too long? Discard ice. Wash ice bin. Allow 24 hours for ice maker to make new ice.
■Odor transfer from food? Use airtight, moisture proof packaging to store food.
■Are there minerals (such as sulfur) in the water? A water filter may need to be installed to remove the minerals.
■Water filter installed on the refrigerator? Gray or dark discoloration in ice indicates that the water filtration system needs additional flushing. Flush the water system before using a new water filter. Replace water filter when indicated. See “Water Filtration System.”
The water and ice dispenser will not operate properly
■Refrigerator connected to a water supply and the supply shutoff valve turned on? Connect refrigerator to water supply and turn water shutoff valve fully open.
■Kink in the water source line? Straighten the water source line.
■New installation? Flush and fill the water system. See “Water and Ice Dispenser.”
■Is the water pressure at least 35 psi (241 kPa)? The water pressure to the home determines the flow from the dispenser. See “Water Supply Requirements.”
■Water filter installed on the refrigerator? Remove filter and operate dispenser. If water flow increases, the filter may be clogged or incorrectly installed. Replace filter or reinstall it correctly.
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