Samsung RFG297HD, RFG29PHD, RFG298HD, RFG29THD, RFG296HD user manual Troubleshooting

Troubleshooting

PROBLEM	SOLUTION
The refrigerator	•	Check that the power plug is properly connected.
does not work at all	•	Check if the set temperature on the digital display is warmer than the freezer or fridge inner
or it does not chill	•	temperature. If it is, set the refrigerator colder.
		Is the refrigerator in direct sunlight or located near a heat source?
sufficiently.	•	Is the back of the refrigerator too close to the wall, preventing proper ventilation?
The food in the fridge	•	Check if the set temperature on the digital display is too low.
is frozen.	•	Try setting the refrigerator to a warmer temperature.
	• Is the temperature in the room too low? Set the refrigerator warmer.
	• Did you store the food which is juicy in the coldest part of the refrigerator? Try moving those items
		to the other shelves in the fridge instead of keeping them in the colder areas or bins.
You hear unusual	•	Check that the refrigerator is level and stable.
noise or sounds.	•	Is the back of the refrigerator too close to the wall, preventing proper ventilation?
		Try moving the back of the refrigerator at least 2 inches from the wall.
	• Was anything dropped behind or under the refrigerator?
	• If you hear a “ticking” sound from inside the refrigerator, this is normal. It occurs because various
		parts contract or expand in response to temperature changes in the refrigerator interior.
	• If it sounds as if something is hitting something else inside the refrigerator, this is normal. The
		sound is caused by the compressor operating at high capacity.
The cabinet-door	•
sealing area of the		Some heat is normal as anti-condensators are installed in the vertical hinged section of the
appliance is hot	•	refrigerator to prevent condensation.
		Is the refrigerator door ajar? Condensation can occur when you leave the door open for a long
and condensation is
		time.
occurring.
Ice Maker is not	•	Did you wait for 12 hours after installation of the water supply line before making ice?
producing ice.	• Is the water line connected and the shut-off valve opened?
	•	Did you manually stop the ice making function?
	• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear water
bubbling in the	•	This is normal. The bubbling comes from refrigerant circulating through the refrigerator.
refrigerator.
There is a bad smell in	•	Check for spoiled food.
the refrigerator.	• Foods with strong odors (for example, fi sh) should be tightly covered.
	•	Clean out your freezer periodically and throw away any spoiled or suspicious food.
Frost forms on the	•	Is the air vent blocked? Remove any obstructions so air can circulate freely.
walls of the freezer.	• Allow suffi cient space between the stored foods for effi cient air circulation.
	•	Is the freezer drawer closed properly?
Water dispenser is not	•	Is the water line connected and the shut-off valve opened?
functioning.	• Has the water supply line tubing been crushed or kinked?
	•	Make sure the tubing is free and clear of any obstruction.
	• Is the water tank frozen because the fridge temperature is too low?
		Try selecting a warmer setting on the Digital display.
Auto close system	•	Is there an imbalance between the right and left parts of the door?
does not work with	• Open and close the door smoothly 1~2 times. After you do this, the auto close system usually
		works properly again.
the freezer door.	•
		Try opening the door smoothly to avoid unbalancing the right and the left part of the door.

03 TROUBLESHOOTING

Troubleshooting _23