Garland XE36, XE24 installation instructions Troubleshooting, Error Messages

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TROUBLESHOOTING

ERROR MESSAGES:

NOTE: WE STRONGLY SUGGEST THAT ANY INSTALLATION, MAINTENANCE AND REPAIRS SHOULD BE PERFORMED BY YOUR LOCAL GARLAND AUTHORIZED SERVICE AGENCY.

COMM ERROR:

...occurs when there is no communication between the control board and the motor board.

Pressto reset the message and silence the beep.

MOTOR OVER CURRENT:

PROBE ERROR:

...occurs when the probe is open or not connected. The control will turn the heat off. If the fault is in the platen the grill can still be used with recipes that do not call from the platen. If the grill probe is opened the grill will not operate. The corresponding tri-color LED will turn red indicating which element is in error. Programming is allowed during this time.

PLATEN DOWN ERROR:

...occurs if the platen does not reach the proper position in 40 seconds or fails to move during this time. There is an audio alarm with this message.

To cancel the message, press.

PLATEN UP ERROR:

...occurs if the platen is below the lower limit and does not move for 40 seconds.

To cancel the audio alarm press.

HEATING ERROR:

...occurs when the controller does not detect a proper temperature response over a six minute period. The corresponding tri-color LED will turn red indicates which element is in error.

...displayed when the platen has been mechanically resisted. The platen will stop and move to the lower limit. Press the GREEN/CANCEL button to eliminate this display.

MOTOR ERROR:

...occurs when the platen is going up or down and does not get 5 encoder counts in 1 second when the platen is below the lower limit moving down or above the lower limit going up. At this message the display will flash and there will be an audio alarm. To cancel the message the power switch must be recycled.

CLEAR OBSTRUCTION

...occurs when the movement of the upper platen has been mechanically or physically resisted, or the platen control motor is inoperative. Press Green and Black buttons to resume.

FAULTY ELEMENT

...occurs when the controller does not detect a proper temperature response. The corresponding tri-color LED will turn red indicating which element is in error.

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Part # 4517125 (09/03)

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Contents For Your Safety Standard Features IntroductionTable of Contents Dimensions and SPECIFICATIONS, Model XE24 220V 3-Phase DeltaDimensions and SPECIFICATIONS, Model XE36 Safety Precautions National Codes Requirements InstallationElectrical Connections Grill Controls Power Button Temperature ButtonCancel/Raise Platen Button, Green Program ButtonInstalling Release Material OperationTo Cook in Flat Grill Mode To Cook in Two-Sided ModeTo Perform an Additional Cook Cycle Exit Standby Mode To Display the Current TemperaturesTo View Settings for a Menu Item To Clean the GrillCleaning During Operation Cleaning and MaintenanceDaily Cleaning Cleaning and Maintenance Platen ZeroingInsert gap tool directly below platen adjusters Programming Programming Modes/Menu SequenceProgramming To Change Grill Set Temperature To Change Upper Platen Set TemperatureMenu Items To View Recovery Time Upper Platen To View Recovery Time GrillSystem Info To Change a Product NameTo View the Garland Part Number To View the Software NumberTo View the Flash Number To View the Download NumberSystem Setup To Change Gap Setting Display UnitsTo Change the Alarm Volume To Change Probe Calibration UpperTo Change Platen Set To Change Probe Calibration GrillTo Change Instant-On Time To Change the Start Delay To Change Control TypeTo Turn Extended Time On/Off To Change the Grill FunctionService Mode To Change the Alarm ModeTo Turn Clean Mode On/Off To Change SCK AddressTo Change Gap Setting To Perform Limit Switch TestGap Button Calibration Bi-Weekly CalibrationCalibration Probe LocationsTroubleshooting Error MessagesWiring Diagrams Wiring CBA4517125 09/03

XE36, XE24 specifications

The Garland XE24 and XE36 are two standout models in the realm of commercial cooking equipment, designed to enhance efficiency and performance in professional kitchens. These electric griddles are engineered with precision to meet the demanding needs of chefs and foodservice operations.

The XE24, featuring a compact 24-inch cooking surface, is ideal for smaller kitchens that require versatility without sacrificing quality. Its heavy-duty stainless steel construction not only provides durability but also ensures easy maintenance and hygiene. With a 1-inch thick polished steel cooking surface, the XE24 offers excellent heat retention and even heat distribution, allowing for consistent cooking results.

In contrast, the XE36 boasts a larger 36-inch cooking area, making it perfect for high-volume establishments. The additional space allows for cooking multiple items simultaneously, which is crucial in busy commercial settings. Like its smaller counterpart, the XE36 is constructed from robust stainless steel, ensuring longevity and resistance to wear and tear.

Both models feature advanced temperature control systems with durable thermostats, facilitating precise cooking temperatures. This feature is especially important for chefs who require exact heat settings to perfect their dishes. The griddles also come equipped with a built-in grease drawer, simplifying the cleanup process and maintaining a safe cooking environment.

Furthermore, Garland has integrated multiple heating elements beneath the cooking surface, allowing for rapid heat recovery. This technology ensures that cooking times are minimized, which is essential during peak service hours. Additionally, the griddles are designed with an ergonomic front panel and intuitive controls, making operation straightforward and efficient.

Safety features are paramount in both the XE24 and XE36 models. They are equipped with a high-temperature cut-off switch, preventing overheating and reducing the risk of fire. The griddles also have a sturdy base designed for stability, ensuring they remain secure during heavy use.

In summary, the Garland XE24 and XE36 electric griddles are exceptional choices for commercial kitchens looking for reliable performance, durability, and ease of use. With their innovative features and construction, these models are tailored to meet the rigorous demands of modern foodservice operations, making them indispensable tools for chefs worldwide.
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