Solutions to common problems • BEFORE YOU CALL
Problem | Possible Causes | Solutions |
Oven smokes excessively when broiling.
Oven door was left open. | Be sure oven door is closed when broiling. |
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Meat too close to upper | Reposition oven rack lower to provide proper clearance between |
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burner. | the food & the upper burner. |
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Meat not prepared for broil. | Remove excess fat from meat. Remove fatty edges. |
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Insert placed incorrectly on | Always place insert on the broil pan with ribs up and slot holes |
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broil pan (some models). | downward. This will allow grease to drip into pan. |
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Excessive spillovers or | Regular cleaning is needed when broiling frequently. |
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grease built up inside oven. |
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Flames inside oven | Excessive food spillovers in | Wipe up any excessive spillovers before starting the oven. |
or smoking from | oven. | Should an oven fire occur, close the oven door and turn the |
oven vent. |
| oven OFF. If the fire continues, use a fire extinguisher. DO NOT |
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| put water or flour on the fire! Flour may be explosive. |
Surface burners will | Surface control knob not set |
not ignite. | at the lite position. |
Push in and turn the surface control knob to the lite position until burner ignites; then turn knob out of the lite position and adjust to desired flame size.
Burner caps are missing or not seated properly.
Check that all surface burner caps are level and seated correctly on surface burner heads. See "Cleaning the cooktop and surface burners" in the Care & Cleaning section.
Burner ports are clogged. | With all surface burners turned OFF, use a |
| needle to burner head slots and ignition ports. See "Cleaning the |
| cooktop and surface burners" in the Care & Cleaning section |
| for additional cleaning instructions. |
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Electric power outage. | If needed, surface burners may be lit manually. See section on |
| Setting Surface Controls. |
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Power cord is disconnected. | Plug power cord into the power outlet. |
Surface burner flame uneven or only part way around burner cap.
Burner caps are not seated | Check that all surface burner caps are level and seated correctly |
properly. | on surface burner heads. See "Cleaning the cooktop and surface |
| burners" in the Care & Cleaning section. |
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Moisture may be present | Lightly fan the flame & allow burner to operate until flame is full. |
after cleaning. | Dry the surface burners thoroughly following the instructions |
| under "Cleaning the cooktop and surface burners" provided in |
| the Care & Cleaning section. |
Burner slots or ports are clogged.
With all surface burners turned OFF, use a
Surface burner | Surface knob is set too high. | Adjust surface control knob to a lower flame setting. | |
flame is too high. |
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Burner caps are not seated | Burner caps are not seated properly. Check that all surface | ||
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| properly. | burner caps are level and seated correctly on surface burner | |
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| heads. See "Cleaning the cooktop and surface burners" in the | |
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| Care & Cleaning section. | |
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Surface burner | Dust particles in gas line. | Allow burner to operate a few minutes until flame turns blue. | |
flame is orange. |
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Residence near salt water. | A slightly orange flame may be unavoidable from salt content in air. | ||
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