Motion Computing C5 manual No sound is coming from the speakers

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Ports and connectors

The C5 is in the docking station, but the system does not recognize any accessory devices, such as the external disk drive or monitor

•The C5 may not be fully seated in the docking station. Remove the unit from the docking station and then replace it.

Network

The wireless adapter keeps connecting even when I do not want it to

•The wireless adapter is enabled. You can use Motion Dashboard to disable the wireless adapter. See “Enabling or disabling Wi-Fi” on page 43.

Audio

No sound is coming from the speakers

•The volume may be set too low or muted. You can use Motion Dashboard to increase the volume or turn mute off.

•The integrated audio components may have been overwritten. If you install a third- party audio device (such as a USB or Bluetooth device), the integrated audio may stop working. If this happens, reinstall the SigmaTel and Knowles Acoustics audio drivers. If you still have problems after reinstalling the drivers, contact Motion Technical Support.

System

I forgot my BIOS password and cannot access my computer

•You can enter several incorrect passwords before the BIOS temporarily locks the system. You can try again by restarting the system. If you still cannot log on, contact Motion Computing Technical Support at www.motioncomputing.com/support.

An application has stopped responding, but I can still move the pointer and use other applications

•Use Task Manager to manually stop the application. (Press the Windows Security button and tap Task Manager.) See Windows Help and Support for more information.

The computer seems to be operating more slowly than usual

•The hard disk drive may be full or nearly full. You can use Disk Cleanup to free up space on the hard drive. For more information, open Windows Help and Support and search for “disk cleanup”.

•The hard disk may need to be defragmented. You can use Disk Defragmenter to consolidate files and folders on the hard drive. For more information, open Windows Help and Support and search for “disk defragmenter”.

60	Appendix A Troubleshooting and Support

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Contents User’s Guide AuthenTec is a registered trademark of AuthenTec, Inc Getting Started Overview FrontRight side Top sideBack side To calibrate the digitizer Setting up the Motion C5Tablet PC Tutorials Under Pen, tap Calibrate DigitizerGet familiar with the Motion C5 Features2 Pen Status lightsFront panel buttons Windows Security buttonSecurity DisplayFingerprint reader Microphones CameraDataGuard Rfid reader Docking connectorSpeaker Bar code scanner optional UPC-A UPC-EBattery Wi-Fi 802.11a/b/g wirelessBluetooth wireless Power adapter Features Using the Motion C5 Using Motion Dashboard To start Motion DashboardTo configure pen options Using the penConfiguring pen options Tap the Pen & Button Options buttonTo start Input Panel Using Tablet PC Input PanelUsing the camera To use the cameraTap Pen and Button Options Tap the Tablet Buttons tab Configuring front panel buttonsTo configure the front panel buttons Tap ChangeChanging the screen orientation Using the displayAdjusting the display brightness Changing the display rotation sequence To change the rotation sequenceUsing the bar code scanner To use the bar code scannerUsing the Rfid reader To use the Rfid readerTo set up the angle of acceptance Using the built-in microphonesSetting up the angle of acceptance To set up the skew angle Using speech recognitionSetting up the skew angle Select Dictation or Commands Setting up speech recognitionTo set up speech recognition Starting speech recognitionUsing power management Using Standby To put the computer on StandbySelect Enable Hibernation To put the computer on Hibernate Using HibernateTo enable Hibernation To check the remaining battery power Using the batteryChecking battery power To check the battery gaugeTo remove the battery Charging the batteryRemoving and replacing the battery To swap batteries Swapping the batteryTo replace the battery Battery and power management tips Disposing of used batteriesTo start Motion OmniPass Using Motion OmniPass and the fingerprint readerCapturing a fingerprint To capture a fingerprintPage Fingerprint reader tips To register passwords Using password replacementUsing the password wizard To run the password wizardTo configure authentication rules Setting up strong logon securityTo enable strong logon security Logging on to a remembered siteUsing Windows Security Center Setting a Bios password Setting up users and passwordsSetting up Windows user accounts Enabling or disabling Wi-Fi Using Wi-Fi 802.11a/b/gSetting up a hard disk drive HDD password Enabling or disabling Bluetooth Using BluetoothSetting up a Wi-Fi connection Setting up a Bluetooth device To set up a Bluetooth connectionIf the device is not discovered… Bluetooth wireless tipsFinding additional software Care and Maintenance General careView Anywhere display Standard displayCleaning in a health care environment Disinfecting proceduresTo clean the fan cover Cleaning the fan coverCleaning solutions Training and documentation considerationsCleaning the fingerprint reader To clean the fingerprint readerOrdering new pens Traveling with the Motion C5Replacing pen tips To replace the pen tipRestoring data FAA Wireless air travel requirementUsing Acronis True Image in Windows Traveling by airUsing Acronis Startup Recovery Manager Creating a backup archiveCreating a bootable disk Tap Remove Acronis OEM Zone Removing the Acronis OEM ZoneTo remove the OEM Zone Care and Maintenance Computer does not turn on Troubleshooting Computer will not enter Hibernation mode Computer does not shut downLost data while swapping batteries Battery does not last very long less than three hoursDisplay goes black while the C5 is still turned on Desktop area is larger than the C5 displayPointer on the screen does not align with the pen C5 does not respond to the pen I am usingExpand Display adapters Function button does not workNo sound is coming from the speakers Computer seems to be operating more slowly than usualFrequently asked questions How do I adjust the C5 for left-handed use? SpecificationsWarranty and insurance programs Service and support Appendix a Troubleshooting and Support

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