24 | Product Guide |
Basic Troubleshooting
Warning: Do not open the product as there is a risk of electric shock. Under no circumstances should the product be repaired by anyone other than an authorized Sonos repair center, as this will invalidate the warranty. Please contact Sonos Customer Support for more information.
The grill cloth is not removable. Tampering with the cloth may damage your PLAYBAR.
If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these doesn’t remedy the problem, or you are not sure how to proceed, please contact the Sonos Customer Support team and we’ll be happy to help.
•Customer Support
•Web site: Visit our Web site at www.sonos.com/support. There you can visit our Forums, browse our Frequently Asked Questions (FAQ) pages, or request assistance.
•Email: support@sonos.com
•You can also visit the Customer Support PLAYBAR Reference Center for more information at http://moreinfo.sonos.com/PLAYBAR.
PLAYBAR not detected during setup
•Did you allow Sonos to check for updates? The SONOS PLAYBAR requires software version 4.0 or later.
•Is the power cord properly seated? Be sure to push the power cord firmly into the PLAYBAR until it is flush with the surface.
•If either of these is not the problem, a network issue may be preventing the PLAYBAR from connecting to your Sonos system. Try moving the Sonos components closer together.
Eliminating annoying messages on your TV when using a cable, satellite, or set
top box remote
After you disable your TV speakers, your television might display an annoying or confusing message when you adjust the volume on the PLAYBAR. This could be a message reminding you that your TV speakers are off, or a volume indicator unrelated to the sound from your PLAYBAR. If you have a programmable remote control, you can try the steps below. These steps will configure your remote control to send volume commands that are only recognized by the PLAYBAR so the message no longer appears when you increase or decrease the volume.
You will need to refer to the printed instructions that came with your remote control, or browse the
Identify an unused device key
Your remote control can likely control a variety of devices. The device keys are usually located at the top of the remote and labeled TV/Cable/CBL/STB/DVD/AUX. Identify a device key that is not currently being used (for example, the AUX key).