ENGLISH 45
TROUBLESHOOTING
This chapter summarizes the most common problems you could en- counter with your machine. If you are unable to solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or contact the Philips Saeco hotline in your country. You find its contact details in the warranty booklet
Machine actions | Causes | Solutions |
The machine does not switch | The machine is not connected to | Connect the machine to the electric |
on. | the electric network, or the main | network, turn the main switch to “I” |
| switch is in “O” position. | position |
The drip tray gets filled al- | Sometimes water is drained auto- | This is seen as normal machine |
though no water is drained. | matically by the machine into the | behavior. |
| drip tray to manage the rinsing of |
|
| the circuits and ensure optimum |
|
| machine performance. |
|
The red 
icon is always displayed on the machine.
The coffee grounds drawer was emptied with the machine off.
The coffee grounds drawer must always be emptied with the machine
on. Wait until the 
icon is display- ed before refitting the drawer.
Coffee is not hot enough. | The cups are cold. | Preheat the cups with hot water. |
No hot water or steam is | The hole of the hot water / steam | Clean the hole of the steam wand |
dispensed. | wand is clogged. | using a pin. |
|
| Make sure that the machine is off |
|
| and cold before performing this |
|
| operation. |
| Classic Milk Frother is dirty. | Clean the Classic Milk Frother. |
Coffee does not have enough | The blend is unsuitable, coffee is | Change coffee blend or adjust the |
crema. | not freshly roasted or the grind is | grinder as explained in chapter |
(See note) | too coarse. | “Adjusting the ceramic coffee |
|
| grinder”. |
The machine takes a long time to warm up or the amount of water dispensed is too little.
The machine circuit is clogged by Descale the machine. limescale.
The brew group cannot be removed.
The brew group is out of place. | Turn the machine on. Close the ser- |
| vice door. The brew group automati- |
| cally returns to the initial position. |
The coffee grounds drawer is | Remove the coffee grounds drawer |
inserted. | before removing the brew group. |