Troubleshooting Procedures (cont.)
Troubleshooting the Whirlpool System
Symptoms | Probable Causes | Recommended Action | |||
9. | Pump will not turn off | A. | Keypad is not working. | A. | Replace user keypad. Refer to |
| when the power button on |
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| installer/dealer. |
| user keypad is pressed. | B. | Control is not working. | B. | Replace control. Refer to |
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| installer/dealer. |
10. | Pump operates but variable | A. | Motor/pump is not | A. | Replace motor/pump. Refer to |
| speed feature does not |
| working. |
| installer/dealer. |
| work. | B. | Control is not working. | B. | Replace control. Refer to |
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| installer/dealer. |
11. | Bath water cools while | A. | Water temperature is above | A. | Allow bath water to cool. |
| pump is operating. |
| 104°F (40°C). |
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| B. | Heater is turned off on | B. | Turn heater on. |
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| user keypad. |
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| C. | Wiring from heater to | C. | Check wiring for proper connections. |
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| control is loose, |
| Refer to installer/dealer. |
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| disconnected, or damaged. |
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| D. Heater is not working. | D. Replace heater. Refer to | ||
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| installer/dealer. |
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| E. | Control is not working. | E. | Replace control. Refer to |
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| installer/dealer. |
12. | Noisy operation. | A. | Pump banding straps have | A. | Cut pump banding straps with tin |
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| not been cut. |
| snips. |
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| B. | Dry or dislodged jet | B. | Remove jet, replace and lubricate |
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| (squeal). |
| |
13. | Remote control (if | A. | Batteries improperly | A. | Replace batteries. |
| equipped) does not work. |
| installed or dead. |
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| B. | Antenna on wiring harness | B. | Replace wiring harness. Refer to |
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| is damaged. |
| installer/dealer. |
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| C. | Remote control not | C. | See remote control Homeowners |
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| programmed correctly. |
| Guide or Service Manual. |
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| D. Remote control is not | D. Replace remote control. | ||
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| working. |
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| E. | Control is not working. | E. | Replace control. Refer to |
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| installer/dealer. |
14. | Keypad does not respond | A. | Keypad is not working. | A. | Replace user keypad. Refer to |
| when neckjet mode is |
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| installer/dealer. |
| selected. |
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15. | Pump operates but neckjets | A. | Pillow is not installed. | A. | Make sure the pillow is properly |
| do not turn on. Indicator |
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| attached to the neckjet body. |
| bar on user keypad is | B. | Reed switch does not | B. | Check reed switch wiring and replace |
| flashing. |
| work. |
| if necessary. |
|
| C. | Wiring harness from | C. | Check wiring for proper connections. |
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| neckjet to control is loose, |
| Replace wiring harness if necessary. |
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| disconnected or damaged. |
| Refer to installer/dealer. |
16. | Pump operates but neckjets | A. | Neckjet line is blocked. | A. | Disconnect neckjet hoses and remove |
| do not turn on. Indicator |
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|
| obstruction. |
| bar on user keypad is NOT | B. | Wiring harness from | B. | Check wiring for proper connections. |
| flashing. |
| neckjet to control is loose, |
| Replace wiring harness if necessary. |
|
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| disconnected or damaged. |
| Refer to installer/dealer. |
|
| C. | Butterfly valve is not | C. | Replace butterfly valve. Refer to |
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| working. |
| installer/dealer. |
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| D. Control is not working. | D. Replace control. Refer to | ||
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| installer/dealer. |
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Kohler Co. | 11 |