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Mitel
ACD 2000 manual
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Contents
Main
Page
Contents
General Information About this Guide
What is Automatic Call Distribution (ACD)?
About Your 5010 IP Phone
Personal Keys
Line Select Keys/Line Appearances
Line Status Indicators
Feature Keys
Main Display
The SuperKey
Function Keys
Feature Access Codes
Features Not Available
Page
Page
What are Agent Groups?
Page
Logging In
When You Are Ready to Log In
Displaying Agent Log-In Information
Logging Out
When You Are Ready to Log Out
Answering Calls
Using the Auto Answer Feature
To Activate Au t o An s w er
To Deactivate Auto Answer
Using a Headset
To Install a Headset (no Feature Control Switch)
Handling Calls with a Headset (no Feature Control Switch):
To Install a Headset with Feature Control Switch
Handling Calls with a Headset (with Feature Control Switch):
Using and Canceling the Work Timer
Taking a Break from Calls (Make Busy Feature)
How to Activate Make Busy
How to Remove Make Busy
Queue Threshold Alert
Visual Indications
Displaying Queue Status
Personal Directory