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Mitel
ACD 2000
manual
Models:
ACD 2000
1
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Line Status Indicators
Feature Access Codes
How to
Using the Auto Answer Feature
Using a Headset
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Contents
3300
Page
Contents
General Information About this Guide
What is Automatic Call Distribution ACD?
Personal Keys
About Your 5010 IP Phone
Line Select Keys/Line Appearances
Feature Keys
Line Status Indicators
Main Display
SuperKey
Function Keys
Feature Access Codes
Features Not Available
Page
ACD 2000 Agent Features Capabilities
What are Agent Groups?
Page
When You Are Ready to Log
Logging
Displaying Agent Log-In Information
When You Are Ready to Log Out
Logging Out
Answering Calls
To Activate Auto Answer
Using the Auto Answer Feature
To Deactivate Auto Answer
Using a Headset
To Install a Headset no Feature Control Switch
Handling Calls with a Headset no Feature Control Switch
To Install a Headset with Feature Control Switch
Handling Calls with a Headset with Feature Control Switch
Using and Canceling the Work Timer
How to Activate Make Busy
Taking a Break from Calls Make Busy Feature
How to Remove Make Busy
Queue Threshold Alert
Visual Indications
Displaying Queue Status
Personal Directory
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Contents
