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Mitel manual ACD 2000 Agent Features Capabilities

Models: ACD 2000

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ACD 2000 AGENT FEATURES

AND CAPABILITIES

11

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Mitel manual ACD 2000 Agent Features Capabilities

Contents

3300 Page Contents General Information About this Guide What is Automatic Call Distribution ACD? Line Select Keys/Line Appearances About Your 5010 IP PhonePersonal Keys Main Display Line Status IndicatorsFeature Keys Function Keys SuperKeyFeatures Not Available Feature Access CodesPage ACD 2000 Agent Features Capabilities What are Agent Groups? Page Logging When You Are Ready to LogDisplaying Agent Log-In Information Logging Out When You Are Ready to Log OutAnswering Calls To Deactivate Auto Answer Using the Auto Answer FeatureTo Activate Auto Answer To Install a Headset no Feature Control Switch Using a HeadsetTo Install a Headset with Feature Control Switch Handling Calls with a Headset no Feature Control SwitchHandling Calls with a Headset with Feature Control Switch Using and Canceling the Work Timer How to Remove Make Busy Taking a Break from Calls Make Busy FeatureHow to Activate Make Busy Visual Indications Queue Threshold AlertDisplaying Queue Status Personal Directory