Logging In
Automatic Call Distribution (ACD) 2000 calls are directed to Logged In Agents only. ACD calls are not directed to a telephone where there is no Agent Logged In. You can log in by following the procedure described below.
An important concept in the ACD 2000 system for you to be aware of is agent mobility. Since you as an Agent are assigned a 1- to 7-digit Identification (I.D.) number to log in with, you can be called by this I.D. number, as well as by the telephone extension number where you are working. This means that you can be called by your I.D. number regardless of where you may be located. For this reason it is also a good idea for your Agent I.D. number to be included in your company’s telephone directory.
You can log in to only one Group at any one time. Check with your manager if you do not know the ACD Log-In access code or do not have an I.D. number. The Agent I.D. number is unique to each Agent, and allows the system to distribute ACD calls to Logged In Agents. An Agent can stay logged in indefinitely on the same telephone. You can also log in by using an alternative Feature Access code not explained in this guide.
NOTE: If the I.D. is in use by another Agent, or the I.D. is invalid, the Log-In procedure is terminated.
If an Agent Log-In code is dialed, but no I.D. is entered within 60 seconds, the Log-In procedure is not activated and your set is treated as a Logged Out set.
After you have logged in, you can display your Log-In information. Refer to the section ”Displaying Agent Log-In Information“ for further details.
When You Are Ready to Log In
To log in, perform the following tasks:
1.Press the Agent Log-inFeature Key or
enter the Agent Log-In feature access code.
2.Enter your Agent I.D. code on the keypad.
3.Press #. Your set briefly displays LOGIN.
