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Mitel
ACD 2000
manual
Models:
ACD 2000
1
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Line Status Indicators
Feature Access Codes
How to
Using the Auto Answer Feature
Using a Headset
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Notes
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Contents
3300
Page
Contents
General Information About this Guide
What is Automatic Call Distribution ACD?
About Your 5010 IP Phone
Personal Keys
Line Select Keys/Line Appearances
Line Status Indicators
Feature Keys
Main Display
Function Keys
SuperKey
Features Not Available
Feature Access Codes
Page
ACD 2000 Agent Features Capabilities
What are Agent Groups?
Page
Logging
When You Are Ready to Log
Displaying Agent Log-In Information
Logging Out
When You Are Ready to Log Out
Answering Calls
Using the Auto Answer Feature
To Activate Auto Answer
To Deactivate Auto Answer
To Install a Headset no Feature Control Switch
Using a Headset
To Install a Headset with Feature Control Switch
Handling Calls with a Headset no Feature Control Switch
Handling Calls with a Headset with Feature Control Switch
Using and Canceling the Work Timer
Taking a Break from Calls Make Busy Feature
How to Activate Make Busy
How to Remove Make Busy
Visual Indications
Queue Threshold Alert
Displaying Queue Status
Personal Directory
