Contents
General Information About this Guide | 4 |
What is Automatic Call Distribution (ACD)? | 5 |
About Your MITEL Networks 5010 IP Phone | 6 |
Personal Keys | 6 |
Line Select Keys/Line Appearances | 6 |
Line Status Indicators | 7 |
Feature Keys | 7 |
Main Display | 7 |
The SuperKey | 8 |
Function Keys | 8 |
Feature Access Codes | 9 |
Features Not Available | 9 |
ACD Agent Features and Capabilities | 11 |
What are Agent Groups? | 12 |
Logging In | 14 |
Displaying Agent | 15 |
Logging Out | 16 |
Answering Calls | 17 |
Using the Auto Answer Feature | 18 |
Using a Headset | 19 |
Using and Canceling the Work Timer | 22 |
Taking a Break from Calls (Make Busy Feature) | 23 |
Queue Threshold Alert | 24 |
Displaying Queue Status | 25 |
Personal Directory | 26 |
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