3300 | Mitel ACD 2000 instruction

M I T E L N E T W O R K S

3300

Integrated Communications Platform

ACD 2000 AGENT GUIDE

FOR THE MITEL NETWORKS™ 5010 IP PHONE

Image 1

Mitel ACD 2000 manual 3300

Contents

3300 Page Contents General Information About this Guide What is Automatic Call Distribution ACD? Personal Keys About Your 5010 IP PhoneLine Select Keys/Line Appearances Feature Keys Line Status IndicatorsMain Display Function Keys SuperKey Features Not Available Feature Access CodesPage ACD 2000 Agent Features Capabilities What are Agent Groups? Page Logging When You Are Ready to Log Displaying Agent Log-In Information Logging Out When You Are Ready to Log Out Answering Calls To Activate Auto Answer Using the Auto Answer FeatureTo Deactivate Auto Answer To Install a Headset no Feature Control Switch Using a Headset To Install a Headset with Feature Control Switch Handling Calls with a Headset no Feature Control Switch Handling Calls with a Headset with Feature Control Switch Using and Canceling the Work Timer How to Activate Make Busy Taking a Break from Calls Make Busy FeatureHow to Remove Make Busy Visual Indications Queue Threshold Alert Displaying Queue Status Personal Directory