Displaying Queue Status | Mitel ACD 2000 manual

Displaying Queue Status

Agents may access the following queue-status information about their Group:

·the number of active Agents in the Group

·the number of calls waiting for the Group (queue)

·the length of time that the longest call has been waiting for the Group.

NOTE: Agents in the Logged Out, Do Not Disturb, or Make Busy states are not considered active Agents for the purpose of Queue Status.

When You Need To Know Your Group's Queue Status

·If your set is programmed with a Generic Group Queue Status Feature Key, press the key.

25

Image 25

Mitel ACD 2000 manual Displaying Queue Status

Contents

3300 Page Contents General Information About this Guide What is Automatic Call Distribution ACD? Personal Keys About Your 5010 IP PhoneLine Select Keys/Line Appearances Feature Keys Line Status IndicatorsMain Display Function Keys SuperKey Features Not Available Feature Access CodesPage ACD 2000 Agent Features Capabilities What are Agent Groups? Page Logging When You Are Ready to Log Displaying Agent Log-In Information Logging Out When You Are Ready to Log Out Answering Calls To Activate Auto Answer Using the Auto Answer FeatureTo Deactivate Auto Answer To Install a Headset no Feature Control Switch Using a Headset To Install a Headset with Feature Control Switch Handling Calls with a Headset no Feature Control Switch Handling Calls with a Headset with Feature Control Switch Using and Canceling the Work Timer How to Activate Make Busy Taking a Break from Calls Make Busy FeatureHow to Remove Make Busy Visual Indications Queue Threshold Alert Displaying Queue Status Personal Directory