3Com V7350 manual Form Mailbox, Transcription Mailbox, Specifications, Managing Forms

24CHAPTER 2: SETTING UP MESSAGING FEATURES

Form Mailbox

The Form Mailbox is a special mailbox that contains a custom message for a caller. Use it to create and modify forms and to collect data from users.

Access the Form Mailbox through the Personal Greeting menu which allows the caller to select a form to fill out. The Form Mailbox has a special administration function for creating, reviewing, and modifying forms, similar to the Message On Demand function.

Transcription Mailbox

The Transcription Mailbox is a special mailbox that contains the caller response to the message received by the caller from the Form Mailbox. Use it to retrieve messages from a Forms mailbox to be transcribed to text.

The Transcription Mailbox has a review messages function that prompts you to enter a Form Mailbox from which to retrieve messages. Then, you can move back and forth through a Form message one response at a time.

Specifications

The specifications for the Forms Mailbox are:

■The maximum number of questions for each form is 50.

■The total recording time is 10 minutes for all answers on a form.

■When you retrieve a Form message, the system copies it into the Transcription Mailbox and puts it in the deleted queue in the Forms Mailbox.

■IP Messaging accepts numerical data through DTMF.

■You can enter a form only through its root mode.

■The system automatically saves a message even if it is not finished.

Managing Forms

To use the Voice Form Mailbox feature:

1From the Main menu, press [9].

2From the Setup Options menu, press [6].

3Follow the prompts to:

■Record and accept a Form greeting or title