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3Com WBR-6000 user manual Troubleshooting, Overview

Models: WBR-6000

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8 Troubleshooting

This Chapter covers the most likely problems and their solutions.

8.1 Overview

This chapter covers some common problems that may be encountered while using the Wireless Broadband Router and some possible solutions to them. If you follow the suggested steps and the Wireless Broadband Router still does not function properly, contact your dealer for further advice.

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3Com WBR-6000 user manual Troubleshooting, Overview, This Chapter covers the most likely problems and their solutions

Contents

WBR-6000 NOne Wireless Broadband RouterLevelOne FCC WARNING SafetyFCC Radiation Exposure Statement CE Declaration of conformity CE Marking WarningPage Table of Contents Access Control 1.1 Wireless Broadband Router Features Internet Access FeaturesThis Chapter provides an overview of the Wireless Broadband Routers features and capabilitiesAdvanced Internet Functions Wireless Features LAN FeaturesConfiguration & Management Security FeaturesWireless Broadband Router incorporates protection against DoS attacks 1.2 Package Contents WBR-6000 Cat.5 Cable Power Adapter Quick Installation Guide CD ManualThis Chapter covers the physical installation of the Wireless Broadband RouterOn - Wireless security is enabled Off - Wireless security is disabledReset Button Reset to Defaults Power port Rear PanelWPS Button 10/100BaseT LAN connections WAN port 10/100BaseT Figure 2 Rear Panel2.2 Requirements 1. Choose an Installation Site 2.3 InstallationFigure 3 Installation Diagram 4. Power Up 2. Connect LAN Cables3. Connect ADSL Cable 5. Check the LEDs2.4 Default Setting IP Address 192.168.0.1 LAN3 Setup This Chapter provides Setup details of the Wireless Broadband Router3.1 Overview To Do thisfeatures FeaturesAccess Control Use any of the following AdministrationUsing your Web Browser 3.2 Configuration ProgramPreparation If you cant connect 3.3 Setup Wizard Common Connection Types Cable ModemsDSL Modems TypeOther Modems e.g. Broadband Wireless Big Pond Telstra, AustraliaSingTel RAS Type3.4 Home Screen Main MenuNavigation & Data Input Figure 4 Home ScreenPage 3.5 LAN Screen Data - LAN ScreenFigure 5 LAN Screen TCP/IPUsing the Wireless Broadband Routers DHCP Server DHCPWhat DHCP Does DHCP ServerUsing another DHCP Server To Configure your PCs to use DHCP3.6 Wireless Screen Figure 6 Wireless ScreenData - Wireless Screen IdentificationRegion StationWireless Security SettingConfigure MAC Level Access ControlEWC Setting Wireless QoSEnable InternetWi-Fi Protected Setup Figure 7 Wi-Fi Protected ScreenWi-Fi Protected Setup Data - WPS ScreenWEP Wireless Security 3.7 Wireless SecurityFigure 8 WEP Data - WEP Screen WEP Data EncryptionKey Size PassphraseWPA-PSK Wireless Security AuthenticationData - WPA-PSK Screen Figure 9 WPA-PSKWPA2-PSK Wireless Security Data - WPA2-PSK ScreenFigure 10 WPA2-PSK WPA2-PSKWPAM-PSK Wireless Security Data - WPAM-PSK ScreenFigure 11 WPAM-PSK WPAM-PSK3.8 Password Screen Figure 12 Password ScreenOld Password Enter the existing password in this fieldFigure 13 Password Dialog The User Name is always admin4 PC Configuration TCP/IP Settings - Overview4.1 Overview 4.2 Windows ClientsThe DNS should be set to the address provided by your ISP Figure 22 Network Configuration Win Checking TCP/IP Settings - Windows1. Select Control Panel - Network and Dial-up Connection Using a fixed IP Address Use the following IP Address Using DHCPFigure 23 TCP/IP Properties Win you of the IP Address they assigned to the Wireless Broadband Router Figure 24 Network Configuration Windows XP Checking TCP/IP Settings - Windows XP1. Select Control Panel - Network Connection Using DHCP Figure 25 TCP/IP Properties Windows XPUsing a fixed IP Address Use the following IP Address Page Internet Access 1. Select Start Menu - Settings - Control Panel - Internet Options2. Select Set up or change your Internet Connection For WindowsAccessing AOL 4.3 Macintosh Clients 4.4 Linux Clients 4.5 Other Unix SystemsFixed IP Address To act as a DHCP Client recommended4.6 Wireless Station Configuration ModeESSID Note! The SSID is case sensitive4.7 Wireless Configuration on Windows XP Figure 26 Network Connections Windows XPIf Wireless Security is Disabled Figure 27 Wireless Networks Windows XPIf using WEP Data Encryption Figure 28 Insecure Wireless Network Windows XP To connectTo connect Figure 29 WEP Windows XPFigure 30 Advanced - Wireless Networks Configure this screen as follows Figure 31 Wireless Network Properties - WEPFor Data Encryption, select WEP Click OK to establish a connection to the Wireless Broadband Router Figure 32 Preferred NetworksClick OK to save and close this dialog If using WPA-PSK Data Encryption Figure 33 Wireless Networks Windows XPFigure 34 Advanced - Wireless Networks Figure 35 Wireless Network Properties- WPA-PSK Set Network Authentication to WPA-PSKFor Data Encryption, select TKIP Configure this screen as followsIf the SSID is not listed Figure 36 Preferred NetworksFigure 37 Wireless Networks Windows XP 1. Click the Advanced button to see a screen like the example belowFigure 38 Unlisted Wireless Network 2. Click the Add button. You will see a screen like the example belowFigure 39 Add Wireless Network Figure 40 Preferred Networks This Chapter details the status of the Wireless Broadband Router in the Setup Wizard5 Status 5.1 StatusInternet IP AddressWAN MTU Network MaskFirmware VersionButtons System Data5.2 Connection Status - PPPoE Data - PPPoE ScreenFigure 42 PPPoE Status Screen PhysicalPPPoE Link StatusConnection Log ConnectMessage Connection Log MessagesDescription Error Invalid or unknown packet type 5.3 Connection Status - PPTP Data - PPTP ScreenFigure 43 PPTP Status Screen ConnectionConnection StatusConnection Log Connection5.4 Connection Status - L2TP Data - L2TP ScreenFigure 44 L2TP Status Screen ConnectionConnection StatusConnection Log Connection5.5 Connection Status - Telstra Big Pond Data - Big Pond ScreenFigure 45 Telstra Big Pond Status Screen ConnectionStatus Connection LogConnection Buttons5.6 Connection Details - SingTel RAS Data - RAS ScreenFigure 46 Connection Details - RAS RAS PlanDefault GatewayDNS IP DHCP Client5.7 Connection Details - Other e.g. Fixed Wireless Figure 47 Connection Details - Other e.g. Fixed WirelessData - Fixed/Dynamic IP address Screen InternetDefault NetworkMask Gateway6 Advanced Features 6.1 OverviewCommunication Applications 6.2 InternetFigure 48 Internet Screen Special Applications Special Applications ScreenCommunication Applications Select anFigure 49 Special Applications Screen Data - Special Applications ScreenCheckbox Name Using a Special Application Incoming Ports Outgoing PortsMulti-DMZ Figure 50 Multi-DMZ To use this featureEnable this DMZ Select the PC to be the DMZ PC for traffic sent to this IP address6.3 Access Control Access Control ScreenTo use this feature If required, you can also define your own ServicesData - Access Control Screen Figure 51 Access Control ScreenUser Group Select GroupInternet Access Block all Internet access - All traffic via theBlock selected Services - You can select ServicesServices Screen Figure 52 Access Control - ServicesClear Log RefreshData - Services Screen Available ServicesAdd New Service AvailableDDNS Services work as follows 6.4 Dynamic DNSDynamic DNS Screen Figure 53 DDNS ScreenDDNS Service ServicePassword Data - Dynamic DNS Screen6.5 URL Filter Data - URL Filter Screen Figure 54 URL Filter ScreenCurrent Filter Strings Filter6.6 User Groups Figure 55 User Groups ScreenPCs not assigned to any group will be in the Default group PCs deleted from any other Group will be added to the Default groupData - User Groups Screen Group6.7 Options Figure 56 Options ScreenBackup DNS Enable UPnPConfiguration access to beDefault Schedule 6.8 ScheduleData - Schedule Screen Figure 57 Schedule Screen6.9 Virtual Servers Figure 58 Virtual ServersWireless Using Web ServerIP Address seen by Internet Users Virtual Servers ScreenData - Virtual Servers Screen Figure 59 Virtual Servers ScreenServers PropertiesDefaults Disable AllUpdate Defining your own Virtual ServersConnecting to the Virtual Servers Modify Edit aDelete a Server Server6.10 WAN Port Figure 60 WAN Port ScreenPort Settings Data - WAN Port ScreenMTU Size HostnameSpecified IP Address Automaticallyobtain from ServeLogin Login Methoddefault value None Direct connection Login UserAutomatic Connect/Disconnect setting BehaviorAutomatic Connect/Disconnect Manual Connect/Disconnect7 Advanced Administration Config FileDiagnostics Remote AdminPC Database Screen 7.2 PC DatabaseFigure 61 PC Database Data - PC Database Screen Known PCsGenerate ReportAdvanced PC Database Figure 62 Advanced PC DatabaseData - Advanced PC Database Screen EditPC Properties DCHP Client - Reserved IP Address - SelectAdd as New EntrySelected PC Standard7.3 Config File Figure 63 Config File ScreenData - Config File Screen BackupConfig Restore7.4 Logs Figure 64 Logs ScreenEnable Logs Access ControlData - Logs Screen OutgoingE-Mail Logs Send LogsEvery day, Every Monday ... - The log is IncludeIf your SMTP Server requires you to login in order to send mail Server requires Login to send mailCheck the setting Server requires login to send mail 7.5 Diagnostics Figure 65 Network Diagnostics ScreenData - Network Diagnostics Screen PingPing this IP Ping Button7.6 QoS Figure 66 QoS ScreenQoS Setting Data - QoS ScreenCategory Summary7.7 Remote Administration Data - Remote Administration ScreenFigure 67 Remote Administration Screen Remote AdministrationTo connect from a remote PC via the Internet Open Routing and Remote Access 7.8 RoutingRouting Screen OverviewStatic Routing Table Using this ScreenFigure 68 Routing Screen Enable RIP Data - Routing ScreenStatic Routing StaticConfiguring Other Routers on your LAN Local RouterDestination IP Gateway IP AddressOther Routers on the Local LAN Static Routing - ExampleFigure 69 Routing Example For Router As Default Route For Router Bs Default RouteFor the Broadband Routers Routing Table Entry 1 Segment7.9 Security Options Figure 70 Security ScreenEnable DoS SettingsData - Security Screen DoS FirewallAllow VPN Pass throughDrop fragmentedTo perform the Firmware Upgrade 7.10 Upgrade FirmwareFigure 71 Upgrade Firmware Screen This Chapter covers the most likely problems and their solutions 8 Troubleshooting8.1 Overview 8.2 General Problems 8.3 Internet Access Problem 1 When I enter a URL or IP address I get a time out errorProblem 1 My PC cant locate the Wireless Access Point 8.4 Wireless AccessProblem 2 Wireless connection speed is very slow Wireless Broadband Router Wireless Channel 9 About Wireless LANs 9.1 ModesAd-hoc Mode Infrastructure Mode9.2 BSS/ESS 9.3 Channels 9.4 WEP Authentication9.5 WPA-PSK WPA PSKPre-shared Encryption9.6 Wireless LAN Configuration WirelessMode SSID10 Specifications 10.1 Multi-Function Wireless Broadband Router10.2 Wireless Interface