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3Com WBR-6000 user manual General Problems

Models: WBR-6000

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8.2 General Problems

Problem 1: Can't connect to the Wireless Broadband Router to configure it.

Solution 1: Check the following:

•The Wireless Broadband Router is properly installed, LAN connections are OK, and it is powered ON.

•Ensure that your PC and the Wireless Broadband Router are on the same network segment. (If you don't have a router, this must be the case.)

•If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart it.

•If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address within the range 192.168.0.2 to 192.168.0.254 and thus compatible with the Wireless Broadband Router's default IP Address of 192.168.0.1.

Also, the Network Mask should be set to 255.255.255.0 to match the Wireless Broadband Router.

•In Windows, you can check these settings by using Control Panel-Networkto check the Properties for the TCP/IP protocol.

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3Com WBR-6000 user manual General Problems

Contents

LevelOne NOne Wireless Broadband RouterWBR-6000 FCC Radiation Exposure Statement SafetyFCC WARNING CE Marking Warning CE Declaration of conformityPage Table of Contents Access Control Internet Access Features 1.1 Wireless Broadband Router FeaturesThis Chapter provides an overview of the Wireless Broadband Routers features and capabilitiesAdvanced Internet Functions LAN Features Wireless FeaturesSecurity Features Configuration & ManagementWireless Broadband Router incorporates protection against DoS attacks WBR-6000 Cat.5 Cable Power Adapter Quick Installation Guide CD Manual 1.2 Package ContentsWireless Broadband Router This Chapter covers the physical installation of theOn - Wireless security is enabled Off - Wireless security is disabledRear Panel Reset Button Reset to Defaults Power portWPS Button 10/100BaseT LAN connections WAN port 10/100BaseT Figure 2 Rear Panel2.2 Requirements Figure 3 Installation Diagram 2.3 Installation1. Choose an Installation Site 2. Connect LAN Cables 4. Power Up3. Connect ADSL Cable 5. Check the LEDsIP Address 192.168.0.1 LAN 2.4 Default SettingThis Chapter provides Setup details of the Wireless Broadband Router 3 Setup3.1 Overview To Do thisFeatures featuresAccess Control Use any of the following AdministrationPreparation 3.2 Configuration ProgramUsing your Web Browser If you cant connect 3.3 Setup Wizard Cable Modems Common Connection TypesDSL Modems TypeSingTel RAS Other Modems e.g. Broadband WirelessBig Pond Telstra, Australia Main Menu 3.4 Home ScreenNavigation & Data Input Figure 4 Home ScreenPage Data - LAN Screen 3.5 LAN ScreenFigure 5 LAN Screen TCP/IPDHCP Using the Wireless Broadband Routers DHCP ServerWhat DHCP Does DHCP ServerTo Configure your PCs to use DHCP Using another DHCP ServerFigure 6 Wireless Screen 3.6 Wireless ScreenIdentification Data - Wireless ScreenRegion StationSetting Wireless SecurityConfigure MAC Level Access ControlWireless QoS EWC SettingEnable InternetFigure 7 Wi-Fi Protected Screen Wi-Fi Protected SetupWi-Fi Protected Setup Data - WPS ScreenFigure 8 WEP 3.7 Wireless SecurityWEP Wireless Security WEP Data Encryption Data - WEP ScreenKey Size PassphraseAuthentication WPA-PSK Wireless SecurityData - WPA-PSK Screen Figure 9 WPA-PSKData - WPA2-PSK Screen WPA2-PSK Wireless SecurityFigure 10 WPA2-PSK WPA2-PSKData - WPAM-PSK Screen WPAM-PSK Wireless SecurityFigure 11 WPAM-PSK WPAM-PSKFigure 12 Password Screen 3.8 Password ScreenOld Password Enter the existing password in this fieldThe User Name is always admin Figure 13 Password DialogTCP/IP Settings - Overview 4 PC Configuration4.1 Overview 4.2 Windows ClientsThe DNS should be set to the address provided by your ISP 1. Select Control Panel - Network and Dial-up Connection Checking TCP/IP Settings - WindowsFigure 22 Network Configuration Win Figure 23 TCP/IP Properties Win Using DHCPUsing a fixed IP Address Use the following IP Address you of the IP Address they assigned to the Wireless Broadband Router 1. Select Control Panel - Network Connection Checking TCP/IP Settings - Windows XPFigure 24 Network Configuration Windows XP Figure 25 TCP/IP Properties Windows XP Page 1. Select Start Menu - Settings - Control Panel - Internet Options Internet Access2. Select Set up or change your Internet Connection For WindowsAccessing AOL 4.3 Macintosh Clients 4.5 Other Unix Systems 4.4 Linux ClientsFixed IP Address To act as a DHCP Client recommendedMode 4.6 Wireless Station ConfigurationESSID Note! The SSID is case sensitiveFigure 26 Network Connections Windows XP 4.7 Wireless Configuration on Windows XPFigure 27 Wireless Networks Windows XP If Wireless Security is DisabledFigure 28 Insecure Wireless Network Windows XP To connect If using WEP Data EncryptionFigure 29 WEP Windows XP To connectFigure 30 Advanced - Wireless Networks For Data Encryption, select WEP Figure 31 Wireless Network Properties - WEPConfigure this screen as follows Click OK to save and close this dialog Figure 32 Preferred NetworksClick OK to establish a connection to the Wireless Broadband Router Figure 33 Wireless Networks Windows XP If using WPA-PSK Data EncryptionFigure 34 Advanced - Wireless Networks For Data Encryption, select TKIP Figure 35 Wireless Network Properties- WPA-PSKSet Network Authentication to WPA-PSK Figure 36 Preferred Networks If the SSID is not listed1. Click the Advanced button to see a screen like the example below Figure 37 Wireless Networks Windows XP2. Click the Add button. You will see a screen like the example below Figure 38 Unlisted Wireless NetworkFigure 39 Add Wireless Network Figure 40 Preferred Networks in the Setup Wizard This Chapter details the status of the Wireless Broadband Router5 Status 5.1 StatusAddress Internet IPWAN MTU Network MaskVersion FirmwareButtons System DataData - PPPoE Screen 5.2 Connection Status - PPPoEFigure 42 PPPoE Status Screen PhysicalStatus PPPoE LinkConnection Log ConnectDescription Connection Log MessagesMessage Error Invalid or unknown packet type Figure 43 PPTP Status Screen 5.3 Connection Status - PPTPData - PPTP Screen Status Figure 44 L2TP Status Screen 5.4 Connection Status - L2TPData - L2TP Screen Status Figure 45 Telstra Big Pond Status Screen 5.5 Connection Status - Telstra Big PondData - Big Pond Screen Connection Log Data - RAS Screen 5.6 Connection Details - SingTel RASFigure 46 Connection Details - RAS RAS PlanGateway DefaultDNS IP DHCP ClientData - Fixed/Dynamic IP address Screen 5.7 Connection Details - Other e.g. Fixed WirelessFigure 47 Connection Details - Other e.g. Fixed Wireless Network 6.1 Overview 6 Advanced FeaturesFigure 48 Internet Screen 6.2 InternetCommunication Applications Special Applications Screen Special ApplicationsCommunication Applications Select anCheckbox Name Data - Special Applications ScreenFigure 49 Special Applications Screen Incoming Ports Outgoing Ports Using a Special ApplicationMulti-DMZ To use this feature Figure 50 Multi-DMZEnable this DMZ Select the PC to be the DMZ PC for traffic sent to this IP addressAccess Control Screen 6.3 Access ControlTo use this feature If required, you can also define your own ServicesFigure 51 Access Control Screen Data - Access Control ScreenUser Group Select GroupBlock all Internet access - All traffic via the Internet AccessBlock selected Services - You can select ServicesFigure 52 Access Control - Services Services ScreenAvailable Services Data - Services ScreenAdd New Service Available6.4 Dynamic DNS DDNS Services work as followsFigure 53 DDNS Screen Dynamic DNS ScreenService DDNS ServicePassword Data - Dynamic DNS Screen6.5 URL Filter Figure 54 URL Filter Screen Data - URL Filter ScreenCurrent Filter Strings FilterFigure 55 User Groups Screen 6.6 User GroupsPCs deleted from any other Group will be added to the Default group PCs not assigned to any group will be in the Default groupData - User Groups Screen GroupFigure 56 Options Screen 6.7 OptionsEnable UPnP Backup DNSConfiguration access to be6.8 Schedule Default ScheduleData - Schedule Screen Figure 57 Schedule ScreenFigure 58 Virtual Servers 6.9 Virtual ServersWireless Using Web ServerVirtual Servers Screen IP Address seen by Internet UsersFigure 59 Virtual Servers Screen Data - Virtual Servers ScreenServers PropertiesDisable All DefaultsUpdate Defining your own Virtual ServersDelete a Server Connecting to the Virtual ServersModify Edit a Figure 60 WAN Port Screen 6.10 WAN PortData - WAN Port Screen Port SettingsMTU Size HostnameAutomatically Specified IP Addressobtain from ServeLogin Method Logindefault value None Direct connection Login UserBehavior Automatic Connect/Disconnect settingAutomatic Connect/Disconnect Manual Connect/DisconnectConfig File 7 Advanced AdministrationDiagnostics Remote AdminFigure 61 PC Database 7.2 PC DatabasePC Database Screen Known PCs Data - PC Database ScreenGenerate ReportFigure 62 Advanced PC Database Advanced PC DatabaseEdit Data - Advanced PC Database ScreenPC Properties DCHP Client - Reserved IP Address - SelectEntry Add as NewSelected PC StandardFigure 63 Config File Screen 7.3 Config FileBackup Data - Config File ScreenConfig RestoreFigure 64 Logs Screen 7.4 LogsAccess Control Enable LogsData - Logs Screen OutgoingSend Logs E-Mail LogsEvery day, Every Monday ... - The log is IncludeCheck the setting Server requires login to send mail Server requires Login to send mailIf your SMTP Server requires you to login in order to send mail Figure 65 Network Diagnostics Screen 7.5 DiagnosticsPing Data - Network Diagnostics ScreenPing this IP Ping ButtonFigure 66 QoS Screen 7.6 QoSData - QoS Screen QoS SettingCategory SummaryData - Remote Administration Screen 7.7 Remote AdministrationFigure 67 Remote Administration Screen Remote AdministrationTo connect from a remote PC via the Internet Routing Screen Open Routing and Remote Access7.8 Routing Figure 68 Routing Screen Using this ScreenStatic Routing Table Data - Routing Screen Enable RIPStatic Routing StaticLocal Router Configuring Other Routers on your LANDestination IP Gateway IP AddressFigure 69 Routing Example Static Routing - ExampleOther Routers on the Local LAN For Router Bs Default Route For Router As Default RouteFor the Broadband Routers Routing Table Entry 1 SegmentFigure 70 Security Screen 7.9 Security OptionsSettings Enable DoSData - Security Screen DoS FirewallPass through Allow VPNDrop fragmentedFigure 71 Upgrade Firmware Screen 7.10 Upgrade FirmwareTo perform the Firmware Upgrade 8.1 Overview 8 TroubleshootingThis Chapter covers the most likely problems and their solutions 8.2 General Problems Problem 1 When I enter a URL or IP address I get a time out error 8.3 Internet AccessProblem 2 Wireless connection speed is very slow 8.4 Wireless AccessProblem 1 My PC cant locate the Wireless Access Point Wireless Broadband Router Wireless Channel 9.1 Modes 9 About Wireless LANsAd-hoc Mode Infrastructure Mode9.2 BSS/ESS 9.3 Channels 9.4 WEP Pre-shared 9.5 WPA-PSKWPA PSK 9.6 Wireless LAN Configuration 10.1 Multi-Function Wireless Broadband Router 10 Specifications10.2 Wireless Interface