General Problems | 3Com WBR-6000 guide

8.2 General Problems

Problem 1: Can't connect to the Wireless Broadband Router to configure it.

Solution 1: Check the following:

•The Wireless Broadband Router is properly installed, LAN connections are OK, and it is powered ON.

•Ensure that your PC and the Wireless Broadband Router are on the same network segment. (If you don't have a router, this must be the case.)

•If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart it.

•If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address within the range 192.168.0.2 to 192.168.0.254 and thus compatible with the Wireless Broadband Router's default IP Address of 192.168.0.1.

Also, the Network Mask should be set to 255.255.255.0 to match the Wireless Broadband Router.

•In Windows, you can check these settings by using Control Panel-Networkto check the Properties for the TCP/IP protocol.

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3Com WBR-6000 user manual General Problems

Contents

LevelOne NOne Wireless Broadband RouterWBR-6000 FCC Radiation Exposure Statement SafetyFCC WARNING CE Marking Warning CE Declaration of conformityPage Table of Contents Access Control Internet Access Features 1.1 Wireless Broadband Router FeaturesThis Chapter provides an overview of the Wireless Broadband Routers features and capabilities Advanced Internet Functions LAN Features Wireless Features Security Features Configuration & Management Wireless Broadband Router incorporates protection against DoS attacks WBR-6000 Cat.5 Cable Power Adapter Quick Installation Guide CD Manual 1.2 Package Contents Wireless Broadband Router This Chapter covers the physical installation of theOn - Wireless security is enabled Off - Wireless security is disabled Rear Panel Reset Button Reset to Defaults Power portWPS Button 10/100BaseT LAN connections WAN port 10/100BaseT Figure 2 Rear Panel 2.2 Requirements Figure 3 Installation Diagram 2.3 Installation1. Choose an Installation Site 2. Connect LAN Cables 4. Power Up3. Connect ADSL Cable 5. Check the LEDs IP Address 192.168.0.1 LAN 2.4 Default Setting This Chapter provides Setup details of the Wireless Broadband Router 3 Setup3.1 Overview To Do this Features featuresAccess Control Use any of the following Administration Preparation 3.2 Configuration ProgramUsing your Web Browser If you cant connect 3.3 Setup Wizard Cable Modems Common Connection TypesDSL Modems Type SingTel RAS Other Modems e.g. Broadband WirelessBig Pond Telstra, Australia Main Menu 3.4 Home ScreenNavigation & Data Input Figure 4 Home ScreenPage Data - LAN Screen 3.5 LAN ScreenFigure 5 LAN Screen TCP/IP DHCP Using the Wireless Broadband Routers DHCP ServerWhat DHCP Does DHCP Server To Configure your PCs to use DHCP Using another DHCP Server Figure 6 Wireless Screen 3.6 Wireless Screen Identification Data - Wireless ScreenRegion Station Setting Wireless SecurityConfigure MAC Level Access Control Wireless QoS EWC SettingEnable Internet Figure 7 Wi-Fi Protected Screen Wi-Fi Protected SetupWi-Fi Protected Setup Data - WPS Screen Figure 8 WEP 3.7 Wireless SecurityWEP Wireless Security WEP Data Encryption Data - WEP ScreenKey Size Passphrase Authentication WPA-PSK Wireless SecurityData - WPA-PSK Screen Figure 9 WPA-PSK Data - WPA2-PSK Screen WPA2-PSK Wireless SecurityFigure 10 WPA2-PSK WPA2-PSK Data - WPAM-PSK Screen WPAM-PSK Wireless SecurityFigure 11 WPAM-PSK WPAM-PSK Figure 12 Password Screen 3.8 Password ScreenOld Password Enter the existing password in this field The User Name is always admin Figure 13 Password Dialog TCP/IP Settings - Overview 4 PC Configuration4.1 Overview 4.2 Windows Clients The DNS should be set to the address provided by your ISP 1. Select Control Panel - Network and Dial-up Connection Checking TCP/IP Settings - WindowsFigure 22 Network Configuration Win Figure 23 TCP/IP Properties Win Using DHCPUsing a fixed IP Address Use the following IP Address you of the IP Address they assigned to the Wireless Broadband Router 1. Select Control Panel - Network Connection Checking TCP/IP Settings - Windows XPFigure 24 Network Configuration Windows XP Figure 25 TCP/IP Properties Windows XP Page 1. Select Start Menu - Settings - Control Panel - Internet Options Internet Access2. Select Set up or change your Internet Connection For Windows Accessing AOL 4.3 Macintosh Clients 4.5 Other Unix Systems 4.4 Linux ClientsFixed IP Address To act as a DHCP Client recommended Mode 4.6 Wireless Station ConfigurationESSID Note! The SSID is case sensitive Figure 26 Network Connections Windows XP 4.7 Wireless Configuration on Windows XP Figure 27 Wireless Networks Windows XP If Wireless Security is Disabled Figure 28 Insecure Wireless Network Windows XP To connect If using WEP Data Encryption Figure 29 WEP Windows XP To connect Figure 30 Advanced - Wireless Networks For Data Encryption, select WEP Figure 31 Wireless Network Properties - WEPConfigure this screen as follows Click OK to save and close this dialog Figure 32 Preferred NetworksClick OK to establish a connection to the Wireless Broadband Router Figure 33 Wireless Networks Windows XP If using WPA-PSK Data Encryption Figure 34 Advanced - Wireless Networks For Data Encryption, select TKIP Figure 35 Wireless Network Properties- WPA-PSKSet Network Authentication to WPA-PSK Figure 36 Preferred Networks If the SSID is not listed 1. Click the Advanced button to see a screen like the example below Figure 37 Wireless Networks Windows XP 2. Click the Add button. You will see a screen like the example below Figure 38 Unlisted Wireless Network Figure 39 Add Wireless Network Figure 40 Preferred Networks in the Setup Wizard This Chapter details the status of the Wireless Broadband Router5 Status 5.1 Status Address Internet IPWAN MTU Network Mask Version FirmwareButtons System Data Data - PPPoE Screen 5.2 Connection Status - PPPoEFigure 42 PPPoE Status Screen Physical Status PPPoE LinkConnection Log Connect Description Connection Log MessagesMessage Error Invalid or unknown packet type Figure 43 PPTP Status Screen 5.3 Connection Status - PPTPData - PPTP Screen Status Figure 44 L2TP Status Screen 5.4 Connection Status - L2TPData - L2TP Screen Status Figure 45 Telstra Big Pond Status Screen 5.5 Connection Status - Telstra Big PondData - Big Pond Screen Connection Log Data - RAS Screen 5.6 Connection Details - SingTel RASFigure 46 Connection Details - RAS RAS Plan Gateway DefaultDNS IP DHCP Client Data - Fixed/Dynamic IP address Screen 5.7 Connection Details - Other e.g. Fixed WirelessFigure 47 Connection Details - Other e.g. Fixed Wireless Network 6.1 Overview 6 Advanced Features Figure 48 Internet Screen 6.2 InternetCommunication Applications Special Applications Screen Special ApplicationsCommunication Applications Select an Checkbox Name Data - Special Applications ScreenFigure 49 Special Applications Screen Incoming Ports Outgoing Ports Using a Special Application Multi-DMZ To use this feature Figure 50 Multi-DMZEnable this DMZ Select the PC to be the DMZ PC for traffic sent to this IP address Access Control Screen 6.3 Access ControlTo use this feature If required, you can also define your own Services Figure 51 Access Control Screen Data - Access Control ScreenUser Group Select Group Block all Internet access - All traffic via the Internet AccessBlock selected Services - You can select Services Figure 52 Access Control - Services Services Screen Available Services Data - Services ScreenAdd New Service Available 6.4 Dynamic DNS DDNS Services work as follows Figure 53 DDNS Screen Dynamic DNS Screen Service DDNS ServicePassword Data - Dynamic DNS Screen 6.5 URL Filter Figure 54 URL Filter Screen Data - URL Filter ScreenCurrent Filter Strings Filter Figure 55 User Groups Screen 6.6 User Groups PCs deleted from any other Group will be added to the Default group PCs not assigned to any group will be in the Default groupData - User Groups Screen Group Figure 56 Options Screen 6.7 Options Enable UPnP Backup DNSConfiguration access to be 6.8 Schedule Default ScheduleData - Schedule Screen Figure 57 Schedule Screen Figure 58 Virtual Servers 6.9 Virtual ServersWireless Using Web Server Virtual Servers Screen IP Address seen by Internet Users Figure 59 Virtual Servers Screen Data - Virtual Servers ScreenServers Properties Disable All DefaultsUpdate Defining your own Virtual Servers Delete a Server Connecting to the Virtual ServersModify Edit a Figure 60 WAN Port Screen 6.10 WAN Port Data - WAN Port Screen Port SettingsMTU Size Hostname Automatically Specified IP Addressobtain from Serve Login Method Logindefault value None Direct connection Login User Behavior Automatic Connect/Disconnect settingAutomatic Connect/Disconnect Manual Connect/Disconnect Config File 7 Advanced AdministrationDiagnostics Remote Admin Figure 61 PC Database 7.2 PC DatabasePC Database Screen Known PCs Data - PC Database ScreenGenerate Report Figure 62 Advanced PC Database Advanced PC Database Edit Data - Advanced PC Database ScreenPC Properties DCHP Client - Reserved IP Address - Select Entry Add as NewSelected PC Standard Figure 63 Config File Screen 7.3 Config File Backup Data - Config File ScreenConfig Restore Figure 64 Logs Screen 7.4 Logs Access Control Enable LogsData - Logs Screen Outgoing Send Logs E-Mail LogsEvery day, Every Monday ... - The log is Include Check the setting Server requires login to send mail Server requires Login to send mailIf your SMTP Server requires you to login in order to send mail Figure 65 Network Diagnostics Screen 7.5 Diagnostics Ping Data - Network Diagnostics ScreenPing this IP Ping Button Figure 66 QoS Screen 7.6 QoS Data - QoS Screen QoS SettingCategory Summary Data - Remote Administration Screen 7.7 Remote AdministrationFigure 67 Remote Administration Screen Remote Administration To connect from a remote PC via the Internet Routing Screen Open Routing and Remote Access7.8 Routing Figure 68 Routing Screen Using this ScreenStatic Routing Table Data - Routing Screen Enable RIPStatic Routing Static Local Router Configuring Other Routers on your LANDestination IP Gateway IP Address Figure 69 Routing Example Static Routing - ExampleOther Routers on the Local LAN For Router Bs Default Route For Router As Default RouteFor the Broadband Routers Routing Table Entry 1 Segment Figure 70 Security Screen 7.9 Security Options Settings Enable DoSData - Security Screen DoS Firewall Pass through Allow VPNDrop fragmented Figure 71 Upgrade Firmware Screen 7.10 Upgrade FirmwareTo perform the Firmware Upgrade 8.1 Overview 8 TroubleshootingThis Chapter covers the most likely problems and their solutions 8.2 General Problems Problem 1 When I enter a URL or IP address I get a time out error 8.3 Internet Access Problem 2 Wireless connection speed is very slow 8.4 Wireless AccessProblem 1 My PC cant locate the Wireless Access Point Wireless Broadband Router Wireless Channel 9.1 Modes 9 About Wireless LANsAd-hoc Mode Infrastructure Mode 9.2 BSS/ESS 9.3 Channels 9.4 WEP Pre-shared 9.5 WPA-PSKWPA PSK 9.6 Wireless LAN Configuration 10.1 Multi-Function Wireless Broadband Router 10 Specifications 10.2 Wireless Interface