Troubleshooting
Troubleshooting
What are services, and how do I use them?
Services are provided by your telephone company, and include basic features such as Caller ID†. Other services can be accessed through the Íkey, and may include services such as Call Forwarding† and Voice Mail†. Before using your services, you must activate them by contacting your local telephone company. See the section “Using Services” for more information.
I’m having trouble with services I have subscribed to – how do I get help?
Usually your telephone company supplies a special number to call for activation of your services. When you call this number, you must follow the recorded instructions carefully. This allows the telephone company’s system to recognize your phone and customize it with the services you have subscribed to. If you have any activation problems call your local telephone company.
Why are there no prompts on the screen when a Call Waiting call comes in?
You must subscribe to Call Waiting Identification† from your telephone company.
Why is the light not coming on with a new Voice Mail Message?
You must subscribe to the “Visual” Message Waiting† service from your telephone company for this function to work.
Why don’t numbers I return from the Callers List connect?
Incoming calls are recorded with the area code attached, whether they are long distance or local calls. You must remove the area code from local calls in order to call from the Callers List, or use the Area Code option in the options list to have local area codes automatically removed. See the section “Customizing your phone” for information about the Area Code option.
Alternatively, you may need to add ‘1’ before long distance numbers in order to dial long distance.
Why is my display blank?
Ensure that the power adaptor is fully plugged into the electrical outlet, and that the outlet is supplying power (you can test this with another electrical device, such as a lamp).
How do I set the time and date?
If you subscribe to the Caller ID† service, the first incoming call will update the phone with the correct time & date. Otherwise, use the Time/Date option in the options list to manually set the time and date.
Why can I only see 4 options when the user guide says there are 6?
The telephone screen will only show 4 options at a time. To see more, press the down arrow button
˘.
How do I remove the stand from the phone?
Place one hand on top of the phone, and place the other hand on the top of the stand. Pull the stand away
17Model 392 User Guide
