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Model 392 User Guide
Troubleshooting

Troubleshooting

What are services, and how do I
use them?
Services are provided by your
telephone company, and include
basic features such as Caller ID†.
Other services can be accessed
through the Í key, and may
include services such as Call
Forwarding† and Voice Mail†. Before
using your services, you must
activate them by contacting your
local telephone company. See the
section “Using Services” for more
information.
I’m having trouble with services
I have subscribed to – how do I
get help?
Usually your telephone company
supplies a special number to call for
activation of your services. When
you call this number, you must
follow the recorded instructions
carefully. This allows the telephone
company’s system to recognize
your phone and customize it with
the services you have subscribed to.
If you have any activation problems
call your local telephone company.
Why are there no prompts on
the screen when a Call Waiting
call comes in?
You must subscribe to Call Waiting
Identification† from your telephone
company.
Why is the light not coming on
with a new Voice Mail Message?
You must subscribe to the “Visual”
Message Waiting† service from your
telephone company for this function
to work.
Why don’t numbers I return
from the Callers List connect?
Incoming calls are recorded with the
area code attached, whether they
are long distance or local calls. You
must remove the area code from
local calls in order to call from the
Callers List, or use the Area Code
option in the options list to have
local area codes automatically
removed. See the section
“Customizing your phone” for
information about the Area Code
option.
Alternatively, you may need to add
‘1’ before long distance numbers in
order to dial long distance.
Why is my display blank?
Ensure that the power adaptor is
fully plugged into the electrical
outlet, and that the outlet is
supplying power (you can test this
with another electrical device, such
as a lamp).
How do I set the time and date?
If you subscribe to the Caller ID†
service, the first incoming call will
update the phone with the correct
time & date. Otherwise, use the
Time/Date option in the options list
to manually set the time and date.
Why can I only see 4 options
when the user guide says there
are 6?
The telephone screen will only
show 4 options at a time. To see
more, press the down arrow button
˘.
How do I remove the stand from
the phone?
Place one hand on top of the phone,
and place the other hand on the top
of the stand. Pull the stand away
E 392.book Page 17 Friday, January 18, 2002 4:12 PM