Line Keys and Programmable Keys

Automatic Call Distribution (ACD) Key (for Sylantro Servers)

The 6753i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).

To use the ACD feature on an IP phone, you must first configure an ACD key or Expansion Module key. When you want to subscribe to a queue (in order to receive incoming calls), you press the ACD key and the IP phone UI prompts you to specify the following information:

•User ID: the phone number(s) used to login into the queue.

•Password: the password used to login to the queue.

•Available/unavailable: Shows the current status of the IP phone. Specifies if the IP phone user is available/unavailable to receive a call from the queue.

Note: Your System Administrator must provide you with your User ID and

Password to access the applicable phone queue.

After creating an ACD key, you are ready to receive calls from a queue on the server. You must press the ACD key and then log in by entering your User ID and Password. An "Available" key displays allowing you to make your phone available to accept these calls.

When you are on an active call, or you miss a call, the server automatically changes the phone’s status to unavailable. The server updates it’s database with this new information and no longer distributes calls to the phone. The phone remains in this "unavailable" state until:

•you make yourself “available” again by pressing the "Available" key.

•an ACD timer expires (set by your System Administrator).

You can also choose to manually change the phone status to unavailable by pressing the "Unavailable" key on the phone.

Note: It is recommended you configure no more than a single ACD key, programmable key, or expansion module key per IP phone.

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Model 6753i IP Phone User Guide

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Aastra Telecom 6753I manual Automatic Call Distribution ACD Key for Sylantro Servers
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6753I specifications

The Aastra Telecom 6753i is a versatile and robust IP phone designed for businesses seeking an efficient communication solution. With its array of features and advanced technologies, the 6753i caters to the needs of modern workplaces, ensuring productivity and seamless collaboration.

One of the standout features of the Aastra 6753i is its high-resolution graphical display. This 3.5-inch color screen provides users with clear visibility of essential information, making navigation through menus straightforward. The intuitive interface is further enhanced by programmable soft keys, allowing users to customize their experience according to their preferences.

The device includes three line appearances, which allows users to manage multiple calls efficiently. With the ability to handle simultaneous calls, the Aastra 6753i is suitable for busy environments requiring quick response times. Additionally, the phone supports a wide range of call handling features, including call waiting, call forwarding, and conference calling, enabling a seamless communication experience.

The 6753i is also equipped with HD audio technology, which enhances call clarity and user experience. This technology ensures that conversations sound natural and lifelike, facilitating effective communication between team members or clients. The phone also features a full-duplex speakerphone that allows hands-free operation without compromising audio quality.

In terms of connectivity, the Aastra 6753i supports Power over Ethernet (PoE), eliminating the need for additional power adapters and reducing cable clutter. This feature is particularly advantageous in office setups where space and organization are crucial.

Moreover, the 6753i is compatible with various VoIP protocols, such as SIP, enabling businesses to integrate the phone into their existing telecommunications infrastructure easily. The device offers advanced security features, including encryption and secure boot capabilities, ensuring that sensitive communications are protected.

The addition of a headset port offers further flexibility, allowing users to connect a headset for hands-free convenience, which is particularly useful during extended calls.

In summary, the Aastra Telecom 6753i embodies a blend of user-friendly design, advanced technology, and essential features, making it an ideal choice for businesses looking to enhance their communication capabilities. Whether in a small office or a large enterprise, the Aastra 6753i is designed to meet the demands of today's dynamic business environments.
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