Aastra Telecom RN-001029-00, REV 06 manual How it Works on the Phone UI

IP Phone Release Notes 2.2

Features in Release 2.2

Server-Side Do Not Disturb (DND), Call Forward (CFWD) , and Automatic Call Distribution (ACD) Support

The IP phones now support server-side DND, CFWD, and ACD feature events.This feature is called “as-feature-event” and works with the DND, CFWD, and ACD keys.

Notes:

1. The 51i supports server-side DND and CFWD only.

2.The DND, CFWD, and ACD server-side feature is not applicable to the CT handset.

This feature is configurable using the configuration files or the Aastra Web UI.

How it Works on the Phone UI

When you enable the “as-feature-event” on the phone, AND you activate a DND, CFWD, and/or ACD key, pressing the key performs as follows:

•If the key is configured for an account on the phone, the server applies DND, CFWD or ACD to that account. (for information about CFWD and DND account configuration, see the section, “Account-Based Do Not Disturb (DND) and Call Forward (CFWD)” on page 6).

•If the key is “custom” configured, a screen displays on the phone allowing the user to choose the account to apply DND or CFWD. (for information about CFWD and DND custom configuration, see the section, “Account-Based Do Not Disturb (DND) and Call Forward (CFWD)” on page 6).

•A solid “Message Waiting Indicator” (MWI) indicates if one line/account has DND or CFWD enabled, and the LED next to the DND/CFWD key is ON. A status displays on the LCD that indicates the status of the line in focus (for example, the status of CFWD could be “Call Forward Busy” (CFWDB) or “Call Forward No Answer” (CFWDNA).

Note: If the ACD key is configured on the phone, and the “as-feature-event” is not enabled, the phones uses the ACD icons and LED behavior from a Sylantro server instead.

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