Appendix A
Troubleshooting
Overview
A
This chapter covers some common problems that may be encountered while using the Wireless Router and some possible solutions to them. If you follow the suggested steps and the Wireless Router still does not function properly, contact your dealer for further advice.
General Problems
Problem 1: | Can't connect to the Wireless Router to configure it. |
Solution 1: | Check the following: |
| • The Wireless Router is properly installed, LAN connections are OK, |
| and it is powered ON. |
| • Ensure that your PC and the Wireless Router are on the same network |
| segment. (If you don't have a router, this must be the case.) |
| • If your PC is set to "Obtain an IP Address automatically" (DHCP |
| client), restart it. |
| • If your PC uses a Fixed (Static) IP address, ensure that it is using an IP |
| Address within the range 192.168.1.1 to 192.168.1.253 and thus |
| compatible with the Wireless Router's default IP Address of |
| 192.168.1.254. |
| Also, the Network Mask should be set to 255.255.255.0 to match the |
| Wireless Router. |
| In Windows, you can check these settings by using Control Panel- |
| Network to check the Properties for the TCP/IP protocol. |
|
|
Internet Access
Problem 1: | When I enter a URL or IP address I get a time out error. |
Solution 1: | A number of things could be causing this. Try the following troubleshooting |
| steps. |
| • Check if other PCs work. If they do, ensure that your PCs IP settings are |
| correct. If using a Fixed (Static) IP Address, check the Network Mask, |
| Default gateway and DNS as well as the IP Address. |
| • If the PCs are configured correctly, but still not working, check the |
| Wireless Router. Ensure that it is connected and ON. Connect to it and |
| check its settings. (If you can't connect to it, check the LAN and power |
| connections.) |
| • If the Wireless Router is configured correctly, check your Internet |
| connection (DSL/Cable modem etc) to see that it is working correctly. |
Problem 2: | Some applications do not run properly when using the Wireless Router. |
Solution 2: | The Wireless Router processes the data passing through it, so it is not |
| transparent. |
| Use the Special Applications feature to allow the use of Internet |
| applications, which do not function correctly. |
| If this does solve the problem you can use the DMZ function. This should |
| work with almost every application, but: |
| • It is a security risk, since the firewall is disabled. |
| • Only one (1) PC can use this feature. |
