Hard Disk Drive-related Symptoms
Symptom/Error | Action/FRU | |
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Hard disk drive test failed. | • | Enter CMOS Setup and load the default settings. |
| • Hard disk drive cable | |
| • | Hard disk drive |
| • | Mainboard |
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Hard disk drive cannot format completely. | • | Enter CMOS Setup and load the default settings. |
| • Hard disk drive cable | |
| • | Hard disk drive |
| • | Mainboard |
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Hard disk drive has write error. | • | Enter CMOS Setup and load the default settings. |
| • | Hard disk drive |
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Hard disk drive LED fails to light, but | • | With the system power on, measure the voltage of the HDD |
system operates normally. |
| LED connector. |
| • | HDD LED cable |
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NOTE Make sure the hard disk drive is configured correctly in CMOS Setup and that cable/jumper are set correctly before diagnosing any hard disk drive problems. (If only one drive is installed, please make sure the drive is connected to master connector or the drive is set to master.)
Optical Disc Drive-related Symptoms
Symptom/Error | Action/FRU | |
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• | Enter CMOS Setup and load the default settings. | |
but works normally. | • | DIMM |
| ||
| • | Mainboard |
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• | ||
than 30 seconds before LED shutting off. |
| with a known good disc. |
Software asks to reinstall disc. Software | • | |
displays a reading CD/DVD error. | • | |
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• | Disconnect all cables from | |
when the system is turned on and its eject |
| cable, then press the eject button to try to unload the disc. |
button is pressed and held. | • | |
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| • | |
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• | CD may have dirt or foreign material on it. Check with a | |
there are no messages are displayed. |
| known good disc. |
| • Ensure the | |
| • | |
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• | Ensure the headphone jack of the | |
no sound output. |
| output. |
| • Turn up the sound volume. | |
| • | Speaker power/connection/cable. |
| • | |
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NOTE Make sure the optical disc drive is configured correctly in CMOS Setup, the cable/jumper are set correctly and the drive’s optical lens is clean before diagnosing any optical drive problems.
Aspire Z3750 / Z3751 / Z5750 / Z5751 AIO Computer Service Guide | 79 |