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PROBLEM CAUSE SOLUTION
Please make sure that the MPK61/MPK88 is
connected to your computer and that the computer
is powered on.
The display does not light
up. No power.
If using a power adapter, please make sure that the
adapter is plugged into a live power outlet.
Check your computer’s USB connection to confirm
that the MPK61/MPK88 is recognized. If necessary,
replug the connection and restart your computer.
MPK61/MPK88 not
properly connected. If controlling an external hardware module, make
sure that the MIDI cable is connected from the
MPK61/MPK88 to the device’s MIDI IN port.
MPK61/MPK88 connected
after software application
has started.
Restart the software application with the controller
plugged in.
Problem is caused by use
of a USB hub.
Unplug the MPK61/MPK88 from the USB hub and
connect directly to the computer.
Software application not
set to receive MIDI data
from the MPK61/MPK88.
Ensure that the MPK61/MPK88 or “USB” MIDI
device is listed as an active MIDI source in your
application. Usually, the MIDI settings can be
accessed through the application’s Preferences
menu.
No sound from target
device.
MPK61/MPK88’s MIDI
channel not the same as
application’s incoming MIDI
chanel.
Make sure that the MPK61/MPK88 is sending MIDI
information on the channel that the target device
expects.
Sustain pedal was plugged
in after the MPK61/MPK88
was powered on.
Turn the unit’s power off, wait a moment and then
turn it on again.
Notes sustain continuously.
Stuck notes due to
incomplete MIDI data.
Turn the unit’s power off, wait a moment and then
turn it on again.
Sustain pedal works in
reverse.
Sustain pedal was plugged
in after power was turned
on.
With the pedal plugged in, turn the unit’s power off,
wait a moment, and turn it on again.
Arpeggiator and Note
Repeat features are not
synchronized to my clock
source.
Clock source on
MPK61/MPK88 set to
“Internal”.
In Global Mode, change the MIDI Clock setting to
“External”. Also, make sure that the software you
are using is set to send MIDI Clock to the
MPK61/MPK88.
Arpeggiator and Note
Repeat features are not
working and my Seq/DAW
is sending clock.
Software DAW is not in
play mode.
If your software DAW is not playing, it will not be
sending clock.
My fader, knob or mod
wheel works in reverse.
Controller minimum value
is set higher than its
maximum.
Edit the controller and set the minimum value to be
lower than the maximum.
Transport control does not
work.
Software does not support
MMC messages, MIDI
START/STOP or the MIDI
CC mode.
Edit the transport control to send MIDI messages
instead. Make sure that the Transport mode you are
using on the MPK matches the receive modes of
your software.
I am only hearing one
sound when I hit different
pads
16 Level function is
engaged.
When engaged, the 16 Level function will map the
last hit pad to all 16 pads. Deactivate 16 Level to
return to normal operation.
The pads always play at
maximum velocity (127).
Full Level feature is
engaged.
When engaged, the Full Level function will cause all
the pads to output maximum velocity, no matter how
hard they are hit. Turn off Full Level to return to
normal operation.