Troubleshooting FastManage, Problem Solution | Kodak 3H0610 manual

Windows - FastManage Configuration Utilities

3.11 Troubleshooting FastManage

The following table lists problems that may occur with FastManage; it also lists possible solutions.

Problem	Solution

SNMP community strings are	Change the community strings in the
defaulted to public and private	issnmp.ini Þle

Unable to start the FastManage	Restart Windows.
application. A message such as
ÒUnable to start protocol stackÓ
displays

Applications start, but do not display	Restart Windows. Verify Þrmware agent
connected ports or SNMP statistics	is compatible with FastManage

Can not start applications and the	Reinstall FastManage with IP and IPX
message ÒIP_STACK section	protocols.
issnmp.ini Þle needs IPADDR= setÓ
appears

The message ÒUnable to Þnd and	Load IPX drivers before starting
start net driverÓ appears	Windows.

The message ÒNo Netware	Load VLM.EXE before starting
connections foundÓ when running	Windows.
Discovery or ÒHost not in IPX binderyÓ
appears

3.11.1 Error Messages

The following table contains error messages that you may see while using the FastManage Network Manager.

F

A S T M A N A G E

July 1998

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Kodak 3H0610, Kodak 10/100 Network Interface Card manual Troubleshooting FastManage, Problem Solution, Error Messages

Contents

Kodak 10/100 Network Interface Card R O D U C T I O N July Windows for WorkGroups Windows NT 3.51Workstation/Servers Unix Environment 10-1 Printing Troubleshooting 12-1 Appendix C Upgrading NIC Firmware and Resetting NIC to Appendix B Third Party Network Applications and Utilities Using this Guide Kodak 10/100 NIC Introduction and ConÞgurationAbout this Guide Contents of this Guide NIC Package Contents Kodak 10/100 NIC Features Hardware FeaturesUpgrading from a Kodak 10Mbit NIC NIC and Printer Installation/ConÞguration Overview ProtocolsNetwork Performance Printer/NIC Installation and ConÞguration Overview Yes Assess your network/printing environment Gather the necessary components Install the NIC hardware, if necessary ConÞgure the NIC from the desired platform ConÞgure the print servers, if necessary ConÞgure the printer on workstations Troubleshooting Printing T a L L a T I O N T a L L a T I O N Preparing the Kodak DCP 9000 and 9300 Proofers Installing or Removing the NIC Printing a NIC Conﬁguration Test T a L L a T I O N NIC Faceplate Conﬁguring the Network Parameters T a L L a T I O N FastManage Features Windows FastManage ConÞguration Utilities FastManage Hardware Requirements Software Requirements Setting up the FastManage Utilities Extracting Files from the Windows Utilities Diskette Installing FastManage T M a N a G E Advanced Options window FastManage Discovery Application Opening the Discovery Application Windows FastManage Configuration Utilities Kodak Printer/Proofer NIC Icon Names Discovery Application Tools Renaming a Discovery Map Using the Ping Manager Downloading Firmware Upgrade Files TCP/IP OnlyChanging from the Node Name to an Address Changing the Host Name for the Devices Discovery Application Preferences Display FieldsAutomatic Operations Fields Broadcast Fields Files Fields Windows FastManage Configuration Utilities NetBIOS Parameters IPX ParametersGeneral Discovery Options Application Launch Parameters 6 Mib2 System Parameters T M a N a G E Fastmanage Kodak NIC Manager Application NIC Manager ConÞguration Menus 1 TCP/IP Configuration IP ConÞguration¥ IP Traps Novell Configuration Restricted HostsIPX ConÞguration ¥ IPX Traps General ConÞguration NDS ConÞgurationPrint Server ConÞguration Ethertalk Configuration ¥ General ConÞg SMB Configuration NetBIOS Configuration ¥ NetBIOS ConÞg¥ SMB ConÞg FastManage Ping Application Status MenuHelp Menu T M a N a G E FastManage Bootp Application T M a N a G E NetBeui Browsing and Sharing Abilities DOS Tools for NetBIOS Troubleshooting FastManage Problem SolutionError Messages General Messages Cause Solution IP Address Validation Messages SolutionIP Address Validation Messages Discovery Application Messages Solution Ping Application Message SolutionDiscovery Application Messages Ping Application Message Bootp Server Application Messages Bootp Server Application Messages Problem Cause Solution NetWare Client Installation Overview Configuring using PconsoleNovell NetWare ConÞguring in a Bindery Environment Configuring Your NDS Server using Pconsole ConÞguring in an NDS EnvironmentPconsole Configuring the NIC for NDS Select Other/UnknownAdditional Queues Choose Printers under the Available Options window Creating an NDS Print Server Using NWadmin Create Print Server window appearsCreating a New Printer Creating a Print Queue Type the Print Queue Name and click Create Connecting the Print Server to a Printer ConÞguring in a Mixed Bindery and NDS Environment Assigning a Print Queue to a Print Server V E L L R E Configuring Novell NetWare 3.x for AppleTalk Novell NetWare AppleTalk Configuring Novell NetWare 4.x for AppleTalk Pconsole Troubleshooting Netware Failed to login to Þle server SERVER1 for server Fakeps NIC Console MessagesCould not attach QUEUE1 Attaching queue QUEUE1 on server SERVER1 Windows for WorkGroups ConÞgure the NICConÞgure the Workstation for Printing ConÞgure the NIC, if necessary Adding a Printer to Your System Windows O W S Using the ÒAdd PrinterÓ Method O W S O W S O W S O W S Setting Printer Properties O W S Windows NT 3.51Workstation/Servers ConÞgure the NIC, if necessaryConÞgure the print servers, if necessary Network Service and Protocol Installation Corrupted Image Data ConÞguring your Workstation for Printing Adding a Printer Adding a Printer Printing via TCP/IP LPR Port Select LPR Port Printing via AppleTalk Select AppleTalk Printing Devices, then click on OK O W S Printing via a Server/Print Queue Click on the Share this Printer on the Network check box Windows NT 3.51Workstation/Servers Windows NT 4.0 Workstation/Servers ConÞgure Print Servers Preventing Corrupt Image Data Adding a Printer to Your System O W S Add LPR compatible printer window appears From the Add Printer Wizard Add Port window, click on Next Click on Add Port in the Add Printer Wizard window Select AppleTalk Printing Devices Printing via a Print Queue Installing the Kodak Printer Driver O W S Add Printer Wizard window opens You are prompted whether to print a test Setting Up Output Properties Printer Properties Windows NT 4.0 Workstation/Servers Apple/Macintosh Environments Kodak 10/100 NIC Utilities for Macintosh I N T O S H Conﬁguring the NIC Default AppleTalk/EtherTalk Parameters Printer Test Network Protocols Enabled Unix Environment 10.1 ConÞguring the NIC from Unix TCP/IP Platforms Setting the IP Address Using Arp and Telnet Introduction to LPD/LPR Verifying IP Address is Set Properly Printer/NIC Setup using the Installation Script Setting up LPD/LPRRemote or Direct Network Spooling Manual NIC Installation for BSD Machines Kodak\ Usr/lib/lpadmin -p printer -s host name! remote queue Lpadmin -pprinter name -I anyUsr/spool/lp/admins/lp/interfaces Touch /dev/kodak Name Type Default Description Printcap File Parameters Tftp Support for the printer/NIC Printing PostScript and Raster Modes Press Setup/Select July 11-3 Printing in PostScript Mode from Windows/DOS Systems Printing in PostScript Mode from Macintosh Systems Kodak DS 8650 PS, LPT111.4.3.2Windows 95 and Windows NT 3.51Systems BSD Print Commands Command FunctionPrinting from BSD Unix Systems Printing from Unix System V Systems Printing from VMS Systems Printing with MultiNet on a VMS hostMultinet conÞgure/printers Printing with WIN/TCP on a VMS network or with DEC UCX I N T I N G O U B L E S H O O T 12-2 July L E S H O O T 12-4 July Verifying Standalone Printer Functions Verify Network Connectivity Verify Network Parameters Novell NetWare Installations Verify Application and Printer Parameters Netware debug via Telnet session TelnetIP Address2002 July 12-9 NT Installations AppleTalk Installations PostScript modeRaster Mode 12.8 TCP/IP Installations Printer appears to be ready, but you cannot printYpcat hosts Ypmatch DS 8650 hosts You can ping the printer but cannot print You can only print small ÞlesYou cannot print from a DOS or Windows application NIC Telnet Mode Appendix a NIC TelnetNIC Telnet Session Telnet Diagnostic and ConÞguration Commands 1 CÑConfigure Console for status monitoring2 DÑDisplay summary configuration parameters Sample Telnet Session depicting Monitor options 3 FÑFlash firmware load enable/disable 4 IÑDisplay/set IP address 5 LÑLimit monitor network access by password MÑMicrosoft Windows print services options6 NÑNetwork protocols menu AÑAppleTalk options 7 TÑTCP/IP sockets, lpd, rarp, bootp, tftp options NÑNetware optionsEÑTCP/IP engine options Finishing Up a Telnet Session TCP/IP menu options S Socket OptionsTCP/IP menu options L LPD Options 9 +ÑPrint PostScript test Appendix B Third Party Network Applications and Utilities Windows 95 LPR UtilitiesPC-NFS for Windows Net printers servername Using the Network Download Procedure Upgrading the Flash EPROMsDownloading the Flash Image Recovering from a Failed Download Restoring the Alternate Bank Image Completing the Download Resetting the NIC to Factory Defaults ¥ Enable Network DownloadÑThe default state RJ-45 Connector Appendix D NIC SpeciÞcationsRx/Tx Crossover Cable Climate Storage Temperature Test Print Settings When Using DefaultsElectrical UTP Interface Regulatory Approvals P E N D I NIC Specifications Kodak Web Site Printing Solutions from other vendors Appendix E Technical AssistanceRetailer Kodak Customer Assistance Center Index Numerics DOS Features IPX PC-NFS Quick setup Raster Unix environment 10-1 upgrade 1-4 upgrading