10. FAQs
1. Q: Which operation systems does the software support?
A:It supports Windows XP, Windows Vista, Windows 7 /8 and Mac OS.
2.Q: I cannot install the driver
A:On some PCs, installation of the modem may take a long time because of the PC configuration. So please wait and do not cancel the process or you will have to uninstall and re‐install again.
3.Q: What should I do if the main interface continues to display “Searching device”<”Initializing”>?
A:Please remove the modem and reinsert it.
4.Q: What should I do if the SIM/USUM card is unplugged during the application?
A:Please disconnect the modem first, and then restart the application.
5.Q: The SIM/USIM card does not register any networks
A:The reasons are shown below:
1.Unstable local signal;
2.The software is an old version;
3.Hardware problem.
You may:
1.Try to logon from another location;
2.Update the software;
3.Check the hardware or use another data card and retry.
6.Q: Why does the prompt “No available connection profile. Please set an available default one in connection profile” appear?
A:Please add a connection profile manually.
7.Q: It failed to connect to the internet
A:Please make sure the connection profile and settings are correct.
8.Q: The connection speed and data transfer rates are too slow
A:Please check the local network signal strength.
9.Q: Sending an SMS failed
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