19 Troubleshooting ................
Before contacting the aftersales department, you are advised to follow the | ||
instructions below: |
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• You are advised to switch off the telephone from time to time to optimise its | ||
performance. | ) the battery for optimal operation. | |
• You are advised to fully charge ( | ||
• Avoid storing large amounts of data in your telephone as this may affect the | ||
performance of your telephone. |
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• USB cable is designed for charging only. | ||
and carry out the following checks: | ||
My mobile phone will not switch on | ||
• Press | until the screen comes on | |
• Check the battery charge level |
| |
• Check the battery contacts, remove and reinstall your battery, then turn your | ||
telephone back on |
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My phone has not responded for several minutes | ||
• Press the | key |
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• Remove the battery and
My screen is difficult to read
• Clean your screen
• Use your mobile phone in accordance with the recommended conditions of use
My mobile phone turns off by itself
• Check that your keypad is locked when you are not using your mobile phone
• Check the battery charge level
My mobile phone has a low level of autonomy |
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• Make sure you respected the complete charge timing (minimum 3 hours) | |
• After a partial charge, the battery level indicator may not be exact. Wait for at | |
least 20 minutes after removing the charger to obtain an exact indication | |
My mobile phone will not charge properly |
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• Make sure that your battery is not completely discharged; the battery charge | |
indicator can take several minutes and may be accompanied by a quiet whistling | |
sound |
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• Make sure charging is carried out under normal conditions (0°C - +40°C) | |
• Make sure your battery is inserted. It must be inserted before plugging in the | |
charger |
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• Make sure you are using an Alcatel battery and charger |
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• When abroad, check that the electrical current is compatible | |
My mobile phone will not connect to a network |
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• Try connecting in another location |
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• Verify the network coverage with your operator |
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• Check with your operator that your SIM card is valid |
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• Try selecting the available network(s) manually (see page 40) | |
• Try connecting at a later time if the network is overloaded |
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SIM card error |
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• Make sure the SIM card has been correctly inserted (see page 17) | |
• Verify with your operator that your SIM card is 3V compatible; the old 5V SIM | |
cards cannot be used |
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• Make sure the chip on your SIM card is not damaged or scratched | |
Unable to make outgoing calls | key |
• Make sure you have dialled a valid number and press the | |
• For international calls, check the country and area codes |
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• Make sure your mobile phone is connected to a network, and that the network is not overloaded or unavailable
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not barred outgoing calls (see page 36)
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