IP2801_305_505_508_UM_EASY_Eng_GB_24_100125:303-360-363-383_UM_GB_14-04-09 2010-1-25 Tina10:01 Page 69

Unable to receive incoming calls

 

Make sure your mobile phone is switched on and connected to a network (check

for overloaded or unavailable network)

 

Check your subscription status with your operator (credit, SIM card valid, etc.)

Make sure you have not forwarded incoming calls (see page 36)

Make sure that you have not barred certain calls

 

The caller's name does not appear when a call is received

Check that you have subscribed to this service with your operator

Your caller has concealed his/her number

 

The sound quality of the calls is not optimal

key

You can adjust the volume during a call by means of the

Check the radio reception icon level

 

I am unable to use the features described in the manual

Check with your operator to make sure that your subscription includes this service

Make sure this feature does not require an Alcatel accessory

When I select a number from my directory, the number is not dialled

Make sure that you have correctly recorded the number in your file

Make sure that you have selected the country prefix when calling a foreign country

I am unable to add contact in my directory

Make sure that your SIM card directory is not full; delete some files or save the files in the product directory (i.e. your professional or personal directories)

My callers are unable to leave messages on my voicemail

Contact your network operator to check service availability

I cannot access my voicemail

Make sure your operator's voicemail number is correctly entered in "My

numbers"

 

 

Try later if the network is busy

I am unable to send and receive MMS

Check your phone memory available as it might be full

Contact your network operator to check service availability and check MMS

parameters (see page 31)

Verify the server centre number or your MMS profile with your operator

The server centre may be saturated; try again later

The

icon is displayed on my standby screen

You have saved too many short messages on your SIM card; delete some of them

or archive them in the product memory

"No service" is displayed

You are outside of the network coverage area

I have already entered 3 incorrect PIN codes

Contact your network operator to obtain the PUK code (Personal Unblocking

Key)

 

 

 

I am unable to download new files

Check for free space

 

Delete some files

 

 

Check your subscription status with your operator

The phone can't be detected by others via Bluetooth

Make sure that Bluetooth is turned on and your mobile phone is visible to other

users (see page 41)

 

My mobile phone is dead, can't power on

Make sure your battery is not completely used up or damaged

Remove your battery, remove your SIM card then power it on again

Hold down

+

keys at same time to reset it (1)

(1)

All user phone data: contacts, photos, messages and files,

69

downloaded applications like Java games will be lost permanently.

70

Page 36
Image 36
Alcatel OT-505 manual All user phone data contacts, photos, messages and files, Unable to receive incoming calls