Troubleshooting, Dell Technical Update Service, 101 | Dell PP22L

Troubleshooting

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 120 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTE: The Dell Diagnostics only operates on Dell computers.

Enter system setup program, review your computer’s configuration information, and ensure that the device you want to test displays in the system setup program and is active (see "Using the System Setup Program" on page 189).

Start the Dell Diagnostics from your hard drive or from your Drivers and Utilities media (see "Drivers and Utilities Media" on page 13).

Troubleshooting

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Dell PP22L, RT722 owner manual Troubleshooting, Dell Technical Update Service, Dell Diagnostics, 101

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m September RT722 Contents Using the Keyboard and Touchpad Microsoft Windows Battery Meter Using the Memory Card Reader Securing Your Computer External Keyboard problems 141 Adding and Replacing Parts Dell QuickSet Features Traveling With Your Computer 173 Dell Technical Support Policy U.S. Only Glossary Drivers and Utilities Media Finding Information Setup Diagram Go to support.dell.com, select your Dell Support Utility Operating System Media Finding Information About Your Computer Determining Your Computer’s Configuration Front View M E R a I N D I C a T O R selections you made camera V I C E S T a T U S L I G H T S About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View Flashing green Searching for networks Right Side View USB connectors Back View I D E O TV- O U T C O N N E C T O R Bottom View Left speaker About Your Computer Connecting to the Internet Setting Up Your Computer Setting Up Your Internet Connection Transferring Information to a New Computer Setting Up a PrinterWindows Easy Transfer Use one of the following methods for transferring data Printer Cable Connecting a USB Printer Surge Protectors Power Protection Devices Line Conditioners Uninterruptible Power Supplies Setting Display Resolution and Refresh Rate Using the DisplayAdjusting Brightness Using the Display Numeric Keypad Using the Keyboard and Touchpad Power Management BatteryKey Combinations System Functions Touch Pad Adjusting Keyboard SettingsMicrosoft Windows Logo Key Functions Dell QuickSet Key Combinations Silk screen depicting scrolling capabilities Customizing the Touch Pad Using the Keyboard and Touchpad Battery Performance Using a Battery Battery Meter Checking the Battery ChargeDell QuickSet Battery Meter Charge Gauge Microsoft Windows Battery Meter Configuring Power Management Settings Conserving Battery PowerLow-Battery Warning To exit Sleep state, press the power button Charging the BatteryUsing the Sleep Power State To remove the battery Replacing the Battery Storing a Battery Using a Battery Playing Media Using Multimedia DVD player includes the following basic buttons CD player includes the following basic buttons To play media using Dell Travel Remote Playing Media Using Dell Travel Remote Copying CD and DVD Media Using Blank CD and DVD Media How to Copy a CD or DVD DVD-Writable Drives Helpful Tips Adjusting the Picture Adjusting the VolumeUsing Dell MediaDirect Click Open Volume Mixer Connecting Your Computer to a TV or Audio Device Video connector Using Multimedia Connector Video and Standard Audio Video and S/PDIF Digital Audio Pdif digital audio cable Composite Video and Standard Audio Standard audio cable Composite Video and S/PDIF Digital Audio Composite video adapter Component Video and Standard Audio Component video cable Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Component video cable Click Advanced Click S/PDIF Interface Enabling the Display Settings for a TVEnabling S/PDIF Digital Audio ExpressCard Blanks Using ExpressCards Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Memory Card Blanks Using the Memory Card ReaderInstalling a Memory Card To install a memory card Removing a Memory Card or Blank Using the Memory Card Reader Connecting a Network or Broadband Modem Cable Setting Up and Using Networks Wireless Local Area Network Setting Up a NetworkBefore you can set up a WLAN, you need What You Need to Establish a Wlan Connection Click Properties Order Confirmation for Your Computer Checking Your Wireless Network CardDevice Manager Setting Up and Using Networks Connecting to a Wlan Click Connect to a network under Tasks To connect to the network To set up a Mobile Broadband network connection, you need Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Enabling/Disabling the Dell Mobile Broadband Card Click Start → All Programs→ Dell Wireless Dell Wi-Fi Catcher Network Locator Security Cable Lock PasswordsSecuring Your Computer When using passwords, observe the following guidelines If Your Computer Is Lost or Stolen 100 Dell Technical Update Service TroubleshootingDell Diagnostics 101 102 103 104 105 106 Dell Support CenterDell Support 107 Dell PC Tune-Up Dell PC CheckUp To access Dell Network AssistantDell Network Assistant DellConnect Optical drive problems Drive ProblemsHardware Problems in the Windows Vista Operating System on To begin a live session with a Dell associate Problems writing to a CD-RW or DVD+/-RW drive Hard drive problemsOr DVD creation software Drive tray cannot eject Drive makes an unfamiliar scraping or grinding sound Cannot open your e-mail attachments Mail, Modem, and Internet ProblemsClick Hardware and Sound Click Phone and Modem Options 111 112 Error Messages 113 Do not use these characters in filenames 114 115 116 Under Programs, click Uninstall a Program Drive and try again ExpressCard ProblemsContact the ExpressCard manufacturer 117 External Keyboard problems Ieee 1394 Device ProblemsKeyboard Problems 119 Unexpected characters Computer does not start Lockups and Software ProblemsComputer stops responding Program stops responding or crashes repeatedly Menu to access Dell MediaDirect Help Dell MediaDirect problemsSolid blue screen appears 121 122 Other software problems Network Problems Memory ProblemsRun the Dell Diagnostics see Dell Diagnostics on 123 124 Mobile Broadband Wireless Wide Area Network Wwan 125 Power Problems 126 Printer ProblemsClick Start → Control Panel→ Hardware and Sound→ Printers No sound from integrated speakers Scanner ProblemsSound and Speaker Problems No sound from headphones Touch Pad or Mouse ProblemsNo sound from external speakers Click Start → Control Panel→ Hardware and Sound→ Mouse 129 Video and Display ProblemsIf the display is blank Glare, which can cause poor picture quality If the display is difficult to read Drivers What Is a Driver?If only part of the display is readable 131 Identifying Drivers Reinstalling Drivers and UtilitiesClick Properties→ Device Manager Properties 133 Using the Drivers and Utilities MediaAt the Welcome Dell System Owner screen, click Next Manually Reinstalling Drivers 135 Restoring Your Microsoft Windows Vista Operating System For more information Click Start → Help and Support Using Windows Vista System Restore 137 Click Next→ FinishClick Undo my last restoration, and then click Next 138 139 Using the Operating System Media 140 Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your Computer 142 Before Working Inside Your Computer 143 Hard Drive 144 Removing the Hard Drive 145 Replacing the Hard DriveReturning a Hard Drive to Dell 146 Optical DriveRemoving the Optical Drive Replacing the Optical Drive Hinge CoverRemoving the Hinge Cover 147 Replacing the Hinge Cover Keyboard 149 Removing the Keyboard Replacing the Keyboard MemoryRemoving the Dimm a Memory Module Dimm a memory module is located under the keyboard 151 152 Replacing the Dimm a Memory Module 153 Removing the Dimm B Memory Module 154 Replacing the Dimm B Memory Module 155 156 Subscriber Identity Module 157 Wireless Mini CardsRemoving a Wlan Card 158 159 Replacing a Wlan Card 160 Removing a Mobile Broadband or Wwan Card 161 162 163 Replacing a Wwan Card 164 Removing a Wpan Card Replacing a Wpan Card Internal Card With Bluetooth Wireless TechnologyRemoving the Card 165 166 Coin-Cell BatteryReplacing the Card 167 Removing the Coin-Cell BatteryReplacing the Coin-Cell Battery 168 169 Dell QuickSet Features 170 Identifying Your Computer Traveling With Your ComputerPacking the Computer 171 Travel Tips Wireless switch onTraveling by Air 172 173 Getting HelpObtaining Assistance DellConnect Online Services Technical Support and Customer Service AutoTech Service Problems With Your OrderAutomated Order-Status Service Product Information Returning Items for Warranty Repair or Credit 177 Before You Call 178 179 Contacting Dell 180 181 Specifications 182 USB 183 Wxga 184 185 186 187 188 You can use system setup as follows Using the System Setup ProgramAppendix 189 System Setup Screen Viewing the System Setup ScreenCommonly Used Options Diskette Drive Internal HDD 190 191 USB Storage Device CD/DVD/CD-RW drive Modular bay HDD Computer, Keyboard, and Display Cleaning Your ComputerTouch Pad 192 193 MouseMedia 194 Dell Technical Support Policy U.S. Only FCC Notice U.S. Only Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals FCC Class B 196 Macrovision Product Notice 197 Glossary 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 Index Adjusting brightness, 39 adjusting the size of icons 217 Index 219 Safely Remove Hardware, 117 wireless activity indicator 221 222