Dell PP22L Drive Problems, Optical drive problems, To begin a live session with a Dell associate

To begin a live session with a Dell associate:

1Click the Dell Support Center icon on your computer’s desktop.

2Click Assistance From Dell→ Technical Support→ DellConnect→ Phone and follow the instructions.

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

Fill out the "Diagnostics Checklist" on page 178 as you complete these checks.

E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E —

•Click Start and click Computer.

If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TE S T T H E D R I V E —

•Insert another floppy disk, CD, or DVD to eliminate the possibility that the original media is defective.

•Insert a bootable floppy disk and restart the computer.

C L E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 192.

E N S U R E T H A T T H E CD O R DVD M E D I A I S S N A P P E D O N T O T H E S P I N D L E C H E C K T H E C A B L E C O N N E C T I O N S

C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — See "Troubleshooting Software

and Hardware Problems in the Windows Vista® Operating System" on page 134.

R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 101.

Optical drive problems

NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media.

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Troubleshooting

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