For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on page 179).

NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready.

The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:

Tab

Function

 

 

Results

Displays the results of the test and any

 

error conditions encountered.

 

 

Errors

Displays error conditions encountered,

 

error codes, and the problem

 

description.

 

 

Help

Describes the test and any requirements

 

for running the test.

 

 

Configuration

Displays your hardware configuration

 

for the selected device.

 

The Dell Diagnostics obtains

 

configuration information for all

 

devices from the system setup program,

 

memory, and various internal tests, and

 

it displays the information in the

 

device list in the left pane of the

 

screen. The device list may not display

 

the names of all the components

 

installed on your computer or all

 

devices attached to your computer.

 

 

Parameters

Allows you to customize the test by

 

changing the test settings.

 

 

Troubleshooting

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