Technical Support and Customer Service | Dell RT722, PP22L guide

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 177, and then see the contact information for your region or go to support.dell.com.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

•Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com

la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)

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Getting Help

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Dell RT722, PP22L owner manual Technical Support and Customer Service, DellConnect Online Services

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m September RT722 Contents Using the Keyboard and Touchpad Microsoft Windows Battery Meter Using the Memory Card Reader Securing Your Computer External Keyboard problems Adding and Replacing Parts 141 Dell QuickSet Features Traveling With Your Computer 173 Glossary Dell Technical Support Policy U.S. Only Finding Information Drivers and Utilities Media Setup Diagram Go to support.dell.com, select your Dell Support Utility Operating System Media Finding Information Determining Your Computer’s Configuration About Your Computer Front View M E R a I N D I C a T O R selections you made camera V I C E S T a T U S L I G H T S About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View Flashing green Searching for networks USB connectors Right Side View Back View I D E O TV- O U T C O N N E C T O R Bottom View Left speaker About Your Computer Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Windows Easy Transfer Setting Up a PrinterTransferring Information to a New Computer Use one of the following methods for transferring data Connecting a USB Printer Printer Cable Power Protection Devices Surge Protectors Uninterruptible Power Supplies Line Conditioners Using the Display Adjusting BrightnessSetting Display Resolution and Refresh Rate Using the Display Using the Keyboard and Touchpad Numeric Keypad Key Combinations BatteryPower Management System Functions Microsoft Windows Logo Key Functions Adjusting Keyboard SettingsTouch Pad Dell QuickSet Key Combinations Silk screen depicting scrolling capabilities Customizing the Touch Pad Using the Keyboard and Touchpad Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery MeterBattery Meter Microsoft Windows Battery Meter Charge Gauge Conserving Battery Power Low-Battery WarningConfiguring Power Management Settings Charging the Battery Using the Sleep Power StateTo exit Sleep state, press the power button Replacing the Battery To remove the battery Storing a Battery Using a Battery Using Multimedia Playing Media CD player includes the following basic buttons DVD player includes the following basic buttons Playing Media Using Dell Travel Remote To play media using Dell Travel Remote Copying CD and DVD Media How to Copy a CD or DVD Using Blank CD and DVD Media Helpful Tips DVD-Writable Drives Using Dell MediaDirect Adjusting the VolumeAdjusting the Picture Click Open Volume Mixer Connecting Your Computer to a TV or Audio Device Video connector Using Multimedia Connector Video and Standard Audio Video and S/PDIF Digital Audio Pdif digital audio cable Composite Video and Standard Audio Standard audio cable Composite Video and S/PDIF Digital Audio Composite video adapter Component Video and Standard Audio Component video cable Component video adapter Component Video and S/PDIF Digital Audio Standard audio cable Component video cable Enabling the Display Settings for a TV Enabling S/PDIF Digital AudioClick Advanced Click S/PDIF Interface Using ExpressCards ExpressCard Blanks Installing an ExpressCard Removing an ExpressCard or Blank Using ExpressCards Using the Memory Card Reader Installing a Memory CardMemory Card Blanks To install a memory card Removing a Memory Card or Blank Using the Memory Card Reader Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Before you can set up a WLAN, you need Setting Up a NetworkWireless Local Area Network What You Need to Establish a Wlan Connection Checking Your Wireless Network Card Device ManagerClick Properties Order Confirmation for Your Computer Setting Up and Using Networks Connecting to a Wlan To connect to the network Click Connect to a network under Tasks Mobile Broadband or Wireless Wide Area Network To set up a Mobile Broadband network connection, you need Connecting to a Mobile Broadband Network Checking Your Dell Mobile Broadband Card Click Start → All Programs→ Dell Wireless Enabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network Locator Passwords Securing Your ComputerSecurity Cable Lock When using passwords, observe the following guidelines If Your Computer Is Lost or Stolen 100 Dell Diagnostics TroubleshootingDell Technical Update Service 101 102 103 104 105 Dell Support Center Dell Support106 Dell PC Tune-Up 107 Dell Network Assistant To access Dell Network AssistantDell PC CheckUp DellConnect Hardware Problems in the Windows Vista Operating System on Drive ProblemsOptical drive problems To begin a live session with a Dell associate Or DVD creation software Drive tray cannot eject Hard drive problemsProblems writing to a CD-RW or DVD+/-RW drive Drive makes an unfamiliar scraping or grinding sound Click Hardware and Sound Click Phone and Modem Options Mail, Modem, and Internet ProblemsCannot open your e-mail attachments 111 Error Messages 112 Do not use these characters in filenames 113 114 115 Under Programs, click Uninstall a Program 116 Contact the ExpressCard manufacturer ExpressCard ProblemsDrive and try again 117 Ieee 1394 Device Problems Keyboard ProblemsExternal Keyboard problems Unexpected characters 119 Computer stops responding Lockups and Software ProblemsComputer does not start Program stops responding or crashes repeatedly Solid blue screen appears Dell MediaDirect problemsMenu to access Dell MediaDirect Help 121 Other software problems 122 Run the Dell Diagnostics see Dell Diagnostics on Memory ProblemsNetwork Problems 123 Mobile Broadband Wireless Wide Area Network Wwan 124 Power Problems 125 Printer Problems Click Start → Control Panel→ Hardware and Sound→ Printers126 Scanner Problems Sound and Speaker ProblemsNo sound from integrated speakers No sound from external speakers Touch Pad or Mouse ProblemsNo sound from headphones Click Start → Control Panel→ Hardware and Sound→ Mouse Video and Display Problems If the display is blank129 If the display is difficult to read Glare, which can cause poor picture quality If only part of the display is readable What Is a Driver?Drivers 131 Click Properties→ Device Manager Reinstalling Drivers and UtilitiesIdentifying Drivers Properties Using the Drivers and Utilities Media At the Welcome Dell System Owner screen, click Next133 Manually Reinstalling Drivers Restoring Your Microsoft Windows Vista Operating System 135 Using Windows Vista System Restore For more information Click Start → Help and Support Click Next→ Finish Click Undo my last restoration, and then click Next137 138 Using the Operating System Media 139 140 Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your Computer Before Working Inside Your Computer 142 Hard Drive 143 Removing the Hard Drive 144 Replacing the Hard Drive Returning a Hard Drive to Dell145 Optical Drive Removing the Optical Drive146 Removing the Hinge Cover Hinge CoverReplacing the Optical Drive 147 Keyboard Replacing the Hinge Cover Removing the Keyboard 149 Removing the Dimm a Memory Module MemoryReplacing the Keyboard Dimm a memory module is located under the keyboard 151 Replacing the Dimm a Memory Module 152 Removing the Dimm B Memory Module 153 Replacing the Dimm B Memory Module 154 155 Subscriber Identity Module 156 Wireless Mini Cards Removing a Wlan Card157 158 Replacing a Wlan Card 159 Removing a Mobile Broadband or Wwan Card 160 161 162 Replacing a Wwan Card 163 Removing a Wpan Card 164 Removing the Card Internal Card With Bluetooth Wireless TechnologyReplacing a Wpan Card 165 Coin-Cell Battery Replacing the Card166 Removing the Coin-Cell Battery Replacing the Coin-Cell Battery167 168 Dell QuickSet Features 169 170 Packing the Computer Traveling With Your ComputerIdentifying Your Computer 171 Traveling by Air Wireless switch onTravel Tips 172 Getting Help Obtaining Assistance173 Technical Support and Customer Service DellConnect Online Services Automated Order-Status Service Problems With Your OrderAutoTech Service Product Information Returning Items for Warranty Repair or Credit Before You Call 177 178 Contacting Dell 179 180 Specifications 181 182 183 USB 184 Wxga 185 186 187 188 Appendix Using the System Setup ProgramYou can use system setup as follows 189 Commonly Used Options Viewing the System Setup ScreenSystem Setup Screen Diskette Drive Internal HDD 190 USB Storage Device CD/DVD/CD-RW drive Modular bay HDD 191 Touch Pad Cleaning Your ComputerComputer, Keyboard, and Display 192 Mouse Media193 Dell Technical Support Policy U.S. Only 194 Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsFCC Notice U.S. Only FCC Class B Macrovision Product Notice 196 Glossary 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 Index 215 Adjusting brightness, 39 adjusting the size of icons 217 Index 219 Safely Remove Hardware, 117 wireless activity indicator 221 222