Preface
Contacting Allied Telesis
Online Support
Email and
Telephone
Support
Warranty
Returning
Products
Sales or
Corporate
Information
Management Software Updates
This section provides Allied Telesis contact information for technical support as well as sales and corporate information.
You can request technical support online by accessing the Allied Telesis Knowledge Base: www.alliedtelesis.com/support/kb.aspx. You can use the Knowledge Base to submit questions to our technical support staff and review answers to previously asked questions.
For Technical Support via email or telephone, refer to the Support section of the Allied Telesis web site: www.alliedtelesis.com.
The x600 Series Layer 3 Gigabit Ethernet Switches are covered under a Lifetime Warranty (Two Years Fan & Power Supply). For warranty information, go to the Allied Telesis web site at www.alliedtelesis.com.
Products for return or repair must first be assigned a return materials authorization (RMA) number. A product sent to Allied Telesis without an RMA number will be returned to the sender at the sender’s expense. For instructions on how to obtain an RMA number, go to the Support section on our web site at www.alliedtelesis.com.
You can contact Allied Telesis for sales or corporate information through our web site at www.alliedtelesis.com.
New releases of the management software for our managed products are available from the following Internet sites:
Allied Telesis web site: www.alliedtelesis.com
Allied Telesis FTP server: ftp://ftp.alliedtelesis.com
If the FTP server prompts you to log on, enter “anonymous” as the user name and your email address as the password.
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