Altinex MT105-120/121 Troubleshooting Guide, Altinex Policy, Display Card Status, Multi-Tasker

MULTI-TASKER™

5. Display Card Status

Starting from the Main Menu, follow the keystrokes below.

3 Displays card status

NOTE: The status will be displayed, followed by the Main Menu being redisplayed.

TROUBLESHOOTING GUIDE 8

We have carefully tested and have found no problems in the supplied MT105-120/121; however, we would like to offer suggestions for the following:

8.1 CARD IS NOT RECOGNIZED

Cause 1: The card is not recognized.

Solution: Reset the card cage by sending the [RES] command, or turning the system power off and then on. Send the [C] command to see if there is communication with the card. If there is no feedback, see Cause 2.

Cause 2: Card is not plugged in all the way.

Solution: Push the card in all the way. Reset the system and send the [C] command. If the card is still not recognized, see Cause 3.

Cause 3: Card cage slot has a problem.

Solution 1: Test the card in other slots of the card cage. If the slot was damaged, the card may work in other slots. If other slots work and the card is recognized, the problem is the card cage slot. The card cage may require service. Call ALTINEX at

(714)990-2300. If the other slots do not work, see Solution 2.

Solution 2: Take any other known good card and verify that the slot used is good by seeing if the other car is recognized in that slot. If it is, then the original card may be the source of the problem. Call ALTINEX at (714) 990-2300.

8.2 NO DISPLAY

Cause 1: The source has a problem.

Solution: Check the source and make sure that there is a signal present and all source connections are correct. If the source is working and there is still no display, see Cause 2.

Cause 2: The card output is not selected.

Solution: Select the output. Accessible commands in are in Section 7. If no display is present, see Cause 3.

Cause 3: Cable connections are incorrect.

Solution: Make sure that cables are properly connected and that the continuity and wiring are good. If there is still no display present, see Cause 4.

Cause 4: The display has a problem.

Solution: Make sure the display has power and is turned ON. If there is still no display, please call Altinex at (714) 990-2300.

ALTINEX POLICY 9

9.1 LIMITED WARRANTY/RETURN POLICY

Please see the Altinex website at www.altinex.com for details on warranty and return policy.

9.2CONTACT INFORMATION ALTINEX, INC

592 Apollo Street

Brea, CA 92821 USA

TEL: 714 990-2300

TOLL FREE: 1-800-ALTINEX

WEB: www.altinex.com

E-MAIL:solutions@altinex.com

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