5: TROUBLESHOOTING
Use the chart below to solve minor
PROBLEM AND POSSIBLE |
| SOLUTION |
CAUSE |
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UPS WILL NOT TURN ON |
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Battery not connected properly. | Check that the battery connector is fully engaged. | |
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button not pushed. | Press the | button once to power the UPS and the connected equipment. |
UPS not connected to utility | Check that the power cable from the UPS to the utility power supply is securely con- | |
power supply. | nected at both ends. | |
Very low or no utility voltage. | Check the utility power supply to the UPS by plugging in a table lamp. If the light is | |
| very dim, have the utility voltage checked. | |
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UPS WILL NOT TURN OFF |
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button not pushed. | Press the | button once to turn the UPS off. |
Internal UPS fault. | Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately. | |
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UPS BEEPS OCCASIONALLY |
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Normal UPS operation when | None. The UPS is protecting the connected equipment. | |
running on battery. |
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| |
UPS DOES NOT PROVIDE EXPECTED BACKUP TIME | ||
The UPS battery is weak due to a | Charge the battery. Batteries require recharging after extended outages. They wear | |
recent outage or is near the end of | faster when put into service often or when operated at elevated temperatures. If the | |
its service life. | battery is near the end of its service life, consider replacing the battery even if the | |
| replace battery LED is not yet lit. | |
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| |
ALL LEDS ARE ILLUMINATED AND THE UPS EMITS A CONSTANT BEEPING | ||
Internal UPS fault. | Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately. | |
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FRONT PANEL LEDS FLASH SEQUENTIALLY |
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The UPS has been shut down | None. The UPS will restart automatically when utility power returns. | |
remotely through software or an |
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optional accessory card. |
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ALL LEDS ARE OFF AND THE UPS IS PLUGGED INTO A WALL OUTLET | ||
The UPS is shut down and the | None. The UPS will return to normal operation when the power is restored and the | |
battery is discharged from an | battery has a sufficient charge. | |
extended outage. |
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THE SITE WIRING FAULT LED IS ILLUMINATED |
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The UPS is plugged into an im- | Wiring faults detected include missing ground, | |
properly wired utility power out- | loaded neutral circuit. | |
let. | Contact a qualified electrician to correct the building wiring. | |
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9
