Warranty Information continued
Obtaining | To obtain service for your 5 Port | |
service | procedure: | |
| 1 | Note the serial number and date of purchase of the |
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| hub. (The serial number is located on the top, interior |
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| surface of the hub’s front panel.) |
| 2 | Contact APC Customer Support at the phone number |
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| or address on the back cover of this manual. |
| 3 | Be prepared to provide a description of the problem. |
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| A technician will help solve the problem over the |
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| phone, if possible, or will give you a return material |
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| authorization (RMA) number. |
| 4 | If the hub is under warranty, repair or replacement is |
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| free of charge. If the warranty has expired, there will |
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| be a nominal charge for repair or replacement. |
| 5 | Pack the hub carefully in its original packaging, if |
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| possible. Do not use polystyrene beads for packing. |
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| Damage sustained in transit is not covered under the |
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| warranty. Enclose a letter in the package with your |
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| name, address, RMA number, a copy of the sales |
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| receipt, daytime phone number, and check (if applica- |
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| ble). |
| 6 | Mark the RMA number clearly on the outside of the |
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| shipping carton. The service center will not accept |
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| any materials without this marking. |
| 7 | Return the hub by insured, prepaid carrier to the |
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| address given to you by APC Customer Support. |
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