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American Water Heater HPE10280H045DV, HPE10260H045DV manual Troubleshooting Common Service Problems

Models: RESIDENTIAL HYBRID ELECTRIC HEAT PUMP WATER HEATER HPE10260H045DV HPE10280H045DV

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Troubleshooting Common Service Problems

As a first step in diagnosis and troubleshooting, the unit should be disconnected from power at the breaker/fuse panel for ten seconds, then reconnect power to the unit and determine if the noted error code still appears. The process of waiting for the error code to reappear may take about 8 minutes for the initial power initialization of the unit.

PROBLEM

POSSIBLE CAUSE

TEST/CORRECTIVE

 

 

ACTION

NO HOT WATER:

No power to the water heater.

Check for blown fuse or tripped

 

 

breaker. Restore power to the unit

 

 

then press power button.

 

On/Off switch is off.

Press On/Off switch, should be

 

 

illuminated green when energized.

 

Unit in Vacation mode.

Press Vacation button to turn off.

 

High temperature limit switch open

Reset the high temperature limit

 

 

switch; see “ECO Switch Trouble-

 

 

shooting” (p.25)

 

Non-functioning upper

Perform temperature sensor

 

temperature sensor

resistance test procedure (p.32),

 

 

replace sensor if defective.

 

Inlet or outlet water valves at the

Insure valves are fully open

 

water heater closed

 

INSUFFICIENT HOT WATER

Temperature set point too low

Increase set point temperature;

/ SLOW HOT WATER

 

see “Adjusting Set Point

RECOVERY:

 

Temperature” section (p.13)

Inlet or outlet valves at the water

Insure valves are fully open

 

 

heater are partially closed

 

 

Air filter dirty

Clean or replace air filter

 

Hot water usage pattern exceeds

Change to diffrent mode or modify

 

the capability of the water heater

usage patterns

 

in current mode

 

 

Water connections to unit reversed

Ensure the cold connection is at

 

 

the bottom and the hot connection

 

 

is at the top

 

Heat lost through long run of

Insulate exposed piping.

 

exposed pipe

 

 

Hot water leak at faucet or piping

Repair hot water leaks

 

Non-functioning heating element

Test elements and replace as

 

 

required; see details in the

 

 

“Element Test” section (p.22-23)

 

Sediment or scale build up in tank

Drain and flush tank. Water

 

 

conditioning may be necessary to

 

 

minimize build up.

 

Water heater may be under-sized

Upgrade to larger capacity water

 

 

heater

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Page 36
Image 36
American Water Heater HPE10280H045DV, HPE10260H045DV manual Troubleshooting Common Service Problems
Page 35 Page 37

RESIDENTIAL HYBRID ELECTRIC HEAT PUMP WATER HEATER, HPE10260H045DV, HPE10280H045DV specifications

The American Water Heater HPE10280H045DV and HPE10260H045DV are pioneering residential hybrid electric heat pump water heaters designed to deliver energy-efficient performance while meeting the hot water demands of modern households. These innovative units fuse traditional electric heating with advanced heat pump technology, allowing for significant reductions in energy consumption compared to conventional electric water heaters.

One of the primary features of these hybrid models is their outstanding energy efficiency ratings. Both units typically achieve an impressive Energy Factor (EF) that reflects their ability to convert electricity into hot water. By utilizing ambient air to heat water, these heat pump water heaters pull in heat from the surrounding environment and transfer it to the water, thus consuming less electricity. This technology not only reduces energy bills but also decreases the overall carbon footprint of the home.

The HPE10280H045DV and HPE10260H045DV boast a sleek, compact design that allows for flexible installation options, making them suitable for various locations within a home. Their user-friendly digital interface provides homeowners with intuitive controls to manage temperature settings and monitor performance. These models are equipped with smart technology that includes an intuitive display for adjusting modes and settings. They feature selectable operating modes, including electric, heat pump, and hybrid, allowing users to choose the most efficient heating method based on current needs.

In terms of capacity, the HPE10280H045DV offers a substantial 80-gallon tank, while the HPE10260H045DV provides a 60-gallon capacity, ensuring that households of different sizes can enjoy ample hot water for showers, laundry, and dishwashing simultaneously. Both models are designed with durability in mind, featuring robust components and corrosion-resistant tanks that promise longevity and maintenance-free operations.

Another significant aspect of these hybrid water heaters is their whisper-quiet operation, which makes them ideal for installation in living spaces or areas close to bedrooms. The noise level is minimized by the efficient insulation and placement of the compressor, ensuring that the serenity of the home is maintained.

In summary, the American Water Heater HPE10280H045DV and HPE10260H045DV represent a leap forward in the water heating industry, combining innovative heat pump technology with user-friendly features, energy efficiency, and ample capacity, making them an excellent choice for environmentally conscious homeowners looking for reliable hot water solutions.