Solving printer problems

The following suggestions should work for all printers.

mCheck your printer settings in the Chooser, making sure you have selected the correct printer.

mNext, turn off the computer and printer and check the printer cable connections.

mIf neither of these suggestions solves the problem, reinstall your printer driver. If your printer is an older model, do not use the driver that came with the printer. Instead, use the updated printer drivers provided on the system software CD-ROM that came with your Power Macintosh. These drivers are created especially for use with the Power Macintosh.

Obtaining online support and updated Apple software

Apple technical support information and software updates are available from many online services. Using these services, you can get troubleshooting and other important information. You can also get the latest versions of Apple software, including most printer drivers, system enablers, and updates to utilities, networking, and communication software.

IMPORTANT Be sure to read the posted Apple Software License Agreement before installing any software.

Currently, Apple’s Customer Service Division (CSD) posts support information and Apple software updates to the following online services:

mAmerica Online

mAppleLink

mCompuServe

mInternet: FTP servers

mInternet: Gopher server

mInternet: World Wide Web sites

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Apple 8200 appendix Solving printer problems, Obtaining online support and updated Apple software