Apple 8500 manual Solutions to CD-ROM problems, Problems using the CD-ROM drive

Solutions to CD-ROM problems

Problems using the CD-ROM drive

The CD-ROM drive icon does not appear on screen.

mIf you have other internal SCSI devices attached to your computer, make sure that each device has a unique SCSI ID number (If your CD-ROM drive was installed in your computer at the factory, it has SCSI ID 3.)

Refer to the documentation that came with your SCSI devices if you need to reset SCSI ID numbers.

Note: Your computer also has an external SCSI connector. All devices on the same SCSI chain must have unique ID numbers, but devices on different SCSI chains may use the same SCSI ID number. (For example, you could have a CD-ROM drive with ID number 3 connected to the internal SCSI chain and a tape drive with ID number 3 connected to the external SCSI chain.

mIf you installed a CD-ROM drive after you bought your computer, make sure the CD-ROM software that came with the drive is installed. See the manual that came with the CD-ROM drive for software installation instructions.

mIf you reinstall the CD-ROM software, make sure to restart your computer after you reinstall the software.

You installed a CD-ROM drive after you bought your computer and your computer won’t restart after you’ve copied software for your CD-ROM drive to the System Folder.

mIf you attempt to install software for your CD-ROM drive without using the Installer, you may not be able to restart your computer. Restart the computer while holding down the Shift key (to turn off system extensions), and then remove any CD-ROM software files you copied by dragging them to the Trash. Reinstall the software according to the instructions that came with the drive.

If this procedure doesn’t solve the problem, restart your computer using the Disk Tools floppy disk. (For instructions on starting your computer using a floppy disk, see “Starting Up From a Floppy Disk” in the section “Initializing a Hard Disk,” later in this chapter.)

Troubleshooting 97