Solving printer problems | Apple 8500 instruction

Solving printer problems

The following suggestions should work for all printers.

mCheck your printer settings in the Chooser, making sure you have selected the correct printer.

mNext, turn off the computer and printer and check the printer cable connections.

mIf neither of these suggestions solves the problem, reinstall your printer driver. If your printer is an older model, do not use the driver that came with the printer. Instead, use the updated printer drivers provided on the system software CD-ROM that came with your Power Macintosh. These drivers are created especially for use with the Power Macintosh.

Obtaining updated Apple software

Apple software updates include all of the latest versions of Apple software, including most printer drivers, system enablers, and updates to utilities, networking, and communication software.

IMPORTANT Be sure to read the posted Apple Software License Agreement before installing any software.

Currently, Apple’s Customer Service Division (CSD) posts Apple software updates to the following online services:

mAppleLink

meWorld

mCompuServe

mInternet: Apple Computer Higher Education gopher server

mInternet: ftp.info.apple.com (formerly ftp.austin.apple.com)

mInternet: ftp.support.apple.com

Specific paths and details for each service follow.

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Apple 8500 manual Solving printer problems, Obtaining updated Apple software

Contents

User’sGuide Apple Computer, Inc Contents Connecting Additional Equipment Getting Help Installing or reinstalling CD-ROM software 125 129145 155 FCC statement Radio and television interference DOC statement Vcci statement CD-ROM drivePage Welcome to Power Macintosh Page Chapter Getting Started Getting Help ChapterPage Getting Started Computer power cord Monitor power cord MonitorMouse Apple PlainTalk Microphone optional Plugging in the computer Installing an expansion card Connecting a monitorConnecting the monitor power cord Place the monitor next to the computer On some monitors, the cord is already attached Connect the monitor power cord to the monitorPlug in the monitor power cord Attach the monitor cable to the monitor Connecting the monitor cableOn some monitors, the cable is already attached Connecting the mouse and keyboard Connecting a keyboard with a built-in cable Connecting a keyboard with a separate cable Turn on your monitor Connecting other equipmentTurning the computer on Chapter Check to see what’s on your screen Hard disk icon Macintosh desktop Problems turning your computer on? What’s next? Learning the basics Slide your mouse along your mouse pad or desk Chapter Menu Icons Window Reviewing the basicsMenus Icons Windows Setting energy-saving options Saving energy with the Energy Saver control panel Accessing a sleeping computer over a network Putting your computer to sleepWaking your computer from sleep Scheduling automatic startup and shutdown Following dialog box appears on the screen Using the Power keyTurning the computer off Using the Shut Down command Getting Started Where to find answers Getting Started Page Getting Help Getting answers to your questions Getting answers with the Topics button Macintosh Guide window, click the Topics button Click Setting Options in the list of topics Small window appears with instructions for you to followNow continue with the next section Read and follow the instructions in this window Getting answers with the Index button Macintosh Guide window, click the Index button Read and follow the instructions in the window Getting answers with the Look For button Macintosh Guide window, click the Look For button If you want to close Macintosh Guide, click here Tips for using Macintosh Guide Identifying objects on the screen Click one of the category buttons Learning useful shortcutsMain Macintosh Shortcuts window appears Chapter Connecting Additional Equipment Your computer at a glance Power-on light Green light SpeakerOptional CD-ROM drive Optional Monitor Scsi port ² Power socket Ethernet port Aaui Access covers forMonitor port ADB port Keyboard or a trackball Audio input ports Connecting audio equipment About your computer’s A/V panel¾ S-video input port Video output port Computer’s sound ports accept these 3.5 mm connectors About your computer’s sound ports Connecting most audio equipment Place the audio equipment near the Macintosh Connecting and positioning a microphone Turn on the computer and the audio equipment Turn on the computer Connecting external stereo speakers If the speakers take a dual-plug cable, connect both plugsYour finished connections should look something like this Assemble the speakers and the cable you need Connecting video equipment Video connectors Composite video connectors Connecting video equipment for input to the computer Audio cable with dual RCA connectors plugs at each end Follow the directions that came with the VCR or camera Video connection for input from a VCR Composite video connection for input from a VCR Composite video connection for input from a camera Turn on the computer and the VCR or camera Assemble the VCR and cables you need Connecting video equipment for output from the computerAudio cable with dual RCA connectors plugs at both ends Follow the directions that came with the VCR Video connection for output from the computer Composite video connection for output from the computer Using a television as a monitor Television used as a monitor with an S-video connection Chapter Connecting external Scsi devices Before you connect a device Scsi terminator Connecting a Scsi device Expanding memory Installing internal drives Connecting network cables About Macintosh networking Connecting Additional Equipment Page Installing and Using Application Programs Installing application programs Chapter Working with several programs at a time Hiding and showing windows on the desktop Switching programsFinding out which programs are open Special memory requirements Using Power Macintosh application programsBacking up your files Shared libraries Using the Optional CD-ROM Drive Inserting a CD-ROM disc Tray opens Ejecting a CD-ROM disc Press the Open/Close button for your CD-ROM driveOpen the tray Take the CD-ROM disc out of the tray Playing audio CDs Working with Photo CDs Sharing a CD-ROM disc over a network Troubleshooting IIpartPage When you have questions If you have trouble Take your time Start over Select Restart from the dialog box that appears While holding down the Space bar, restart your computer Rebuild your desktop regularlyDesktop is rebuilt Solutions to common problems Computer is turned on but the screen is dark Computer’s clock keeps time inaccurately Troubleshooting Sad Macintosh icon appears, and the computer won’t start up Hard disk icon does not appear on the desktop You can’t eject a floppy disk Icons do not appear correctly on your screenYour Macintosh can’t read a floppy disk Chapter Troubleshooting Dialog box with a bomb appears Pointer 8 doesn’t move when you move the mouse Typing on the keyboard produces nothing on the screen Troubleshooting You experience problems using a document from a DOS computer You experience problems using an older Macintosh program CD-ROM drive icon does not appear on screen Solutions to CD-ROM problemsProblems using the CD-ROM drive Tray of your CD-ROM drive won’t open Problems using CD-ROM discs You can’t open a document on a CD-ROM disc Problems using ISO 9660 or High Sierra discs Problems playing audio CDs Your CD-ROM drive will not open Photo CDs Problems using Photo CDsYou are unable to record sound from an audio CD If your computer’s performance decreases Solving printer problems Obtaining updated Apple software AppleLink EWorld Chapter CompuServe Internet Apple Computer Higher Education gopher server Each time you open a folder, a new Macintosh window opens Internet ftp.info.apple.comInternet ftp.support.apple.com When do you need to initialize a hard disk? Initializing a hard disk Starting up from a CD-ROM disc Starting up from a floppy diskCD-ROM disc will remain in the CD-ROM drive Turn your computer on List of drives, click the disk you want to initialize How to initialize a hard diskOpen the Drive Setup icon Repairing a damaged disk When do you need to repair a disk?Try these suggestions first Disks can become damaged by repeated use and handling How to test a hard disk List of drives, click the disk you want to test How to repair a hard disk or floppy disk Open the Disk First Aid icon Click the icon of the disk you want to test If Disk First Aid cannot correct the problemClick Repair to begin testing and repairing the disk When should you reinstall system software? Installing or reinstalling system softwareWhen should you install system software? Installing system software You use the Drive Setup program to update your hard diskFind and open the Disk First Aid icon List of drives, click your startup disk Easy Install dialog box appears Click OK Doing a clean installation of system software To do a clean installation, follow these steps Following dialog box appears Hold down Shift-x-K to start the clean installationClick the Install New System Folder button and click OK It takes a few minutes to complete the installation Click Clean Install Doing a custom installation Replacing special software Choose Custom Install from the pop-up menu Installing or reinstalling CD-ROM software When should you install or reinstall CD-ROM software?Installing or reinstalling CD-ROM software Restart your Macintosh Choose Custom Install from the pop-up menu IIIpart Page Appendix a Health, Safety, and Maintenance Tips Health-related information about computer use Musculoskeletal discomfort Eye fatigue Arranging your office Thighs horizontal Avoiding fatigue What about electromagnetic emissions? Safety instructions Handling your computer equipment Handling the monitor Handling the keyboard Handling floppy disks Handling CD-ROM discs 139 If you can’t eject a floppy disk Power supplyEjecting a disk Cleaning your equipment Cleaning the computer caseCleaning the monitor Cleaning the mouse Rotate the rollers to clean all around them Locking and unlocking the mouse Put the ball and the ring back in place To unlock the mouse, follow these steps Appendix B Installing an Expansion Card Expansion card power requirements Card installationDo not completely remove the screws or the back panel Turn off the computer Remove the cover from the computer Power supply Squeeze the sides of the retainer and pull down Lower the retainer Hold the card by its edges to avoid touching the connector Remove the card from its static-proof bag Align the connector end of the card with the expansion slot Replace the retainer Back into place Replace the cover on the computer Tighten the screws on the back panel Upgrading the processor Caps Lock key Clear key Command key Appendix C Special Keys on Your Keyboard Power key Return key Shift key Tab key Control keyDelete key Enter key Typing special characters and symbols Option-c Special key combinations Here are other key combinations you may find usefulTo do this… …press this key combinationPage Index Index Index Authorized service providers error messages troubleshooting Index Index Index Index See Scsi System Backup Disk 1 disk, starting the computer from Index Apple Computer, Inc