Problems That Prevent You From Using Your Computer | Apple iMac G5

5Troubleshooting	5

Occasionally you may have problems while working with your iMac G5. This chapter gives you some solutions to try when you have a problem.

This chapter contains solutions to problems that prevent you from working with your computer, such as a system freeze or a computer that will not start up. You can find more troubleshooting information in Mac OS Help (see page 22), on the Apple Support website at www.apple.com/support, and in the Apple Knowledge Base at kbase.info.apple.com.

When you experience a problem with your computer, there is usually a simple and quick solution. When you encounter a problem, try to make a note of things you did before the problem occurred. This will help you narrow down the possible causes of the problem and then find the answers you need. Things to note include:

•The applications you were using when the problem occurred. Problems that occur only with a specific application may indicate that the application is not compatible with the version of the Mac OS installed on your computer.

•Any software that you recently installed. Certain applications install extensions that may not be compatible with the Classic environment.

•Any new hardware (such as additional memory or a peripheral) that you connected or installed.

Problems That Prevent You From Using Your Computer

If the computer won’t respond or the pointer won’t move

•First, make sure the mouse and keyboard are connected. Unplug and then plug in the connectors and make sure they are secure.

•If that doesn’t work, try to force problem applications to quit. Hold down the Option and Command (x) keys and then press the Esc key. If a dialog appears, select the application and click Force Quit. Then save your work in any open applications and restart the computer to be sure the problem is entirely cleared up.

•If you are unable to force the application to quit, press and hold the power button (®) on the back of the computer for a few seconds to shut down the computer.

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Apple iMac G5 Problems That Prevent You From Using Your Computer, If the computer won’t respond or the pointer won’t move

Contents

User’s Guide Apple Infinite Loop Contents Problems That Prevent You From Using Your Computer TroubleshootingOther Problems Using Apple Hardware Test 1Getting Started Getting Started Getting Started Setting Up Your iMac G5 for the Internet Using a Wireless Keyboard and MouseWhat’s Next? Transferring Information to Your iMac G5 Additional Information What to Do When You Have Finished Using Your iMac G5Put Your iMac G5 to Sleep to Save Energy Shut Down Your iMac G5Page For the Latest Information 2Getting to Know Your iMac G5 Getting to Know Your iMac G5 IMac G5 Front View Built-in speakers IMac G5 Back View Audio line in port Learning About Mac OS Customizing Your Desktop and Setting Your Preferences To set up a printer Connecting to a Printer Playing a CD and Connecting Headphones Keeping Your Software Up to DateMonitoring Printing Connecting to a Network Connecting a Camera or Other FireWire DeviceUsing the Internet Transferring Files to Another Computer To force an application to quit When an Application Freezes Getting Answers to Your Questions Using Mac OS Help Using ApplicationsTo use Mac OS Help 3Using Your Computer Universal Serial Bus USB Using USB Devices For More Information on USB Using Multiple USB Devices at the Same Time These are some of the things you can do with FireWire FireWire Using FireWire Devices FireWire Target Disk ModeFor More Information on FireWire How AirPort Provides Wireless Internet Access AirPort Extreme Wireless Internet and Networking Setting Up Bluetooth File Exchange Bluetooth Wireless TechnologyTo set up a Bluetooth device To set up a Bluetooth file exchange Sending a File to a Bluetooth Enabled Device Setting Up Bluetooth ConnectionsFor More Information on Bluetooth Wireless Technology To set up a Bluetooth device to work with your computer Ethernet 10/100Base-T For More Information on Using Ethernet Audio Support Headphone Out/Optical Audio Out PortAudio Line In Port For More Information on Using Audio External Video Support VGA, Composite, and S-Video Connecting a Television, VCR, or Other Video Device Connecting an External Display or ProjectorFor More Information on Using an External Display or TV To connect a TV, VCR, or other video device to the iMac G5 Inserting a CD or DVD Disc Using Your Optical Drive Playing DVD Discs Ejecting a DiscRecording CD-R and CD-RW Discs For More Information Keyboard Controls To record data to a DVD-R disc using the FinderRecording Information on a DVD To burn an iDVD project to a blank DVD Securing Your Computer Page 4Enhancing Your Computer Installing Additional Memory To install a memory module Enhancing Your Computer Inch iMac Screwdriver Tighten 3 screws Making Sure Your Computer Recognizes the New Memory To install an AirPort Extreme Card in your iMac G5 Installing an AirPort Extreme Card Enhancing Your Computer Connect the antenna to the AirPort Extreme Card Phillips To replace an internal backup battery in your iMac G5 Replacing the Internal Backup Battery Enhancing Your Computer Remove old battery Cut-out Metal clip Insert new battery Phillips Enhancing Your Computer Page If the computer won’t respond or the pointer won’t move Problems That Prevent You From Using Your Computer If the computer won’t turn on or start up Reinstalling the Software That Came With Your Computer Installing Mac OS X and ApplicationsInstalling Applications Installing Mac OS Other ProblemsIf you have a problem with an application If you have trouble using AirPort wireless communication If your date and time settings get lost repeatedly If you have problems with your Internet connectionLocating Your Product Serial Number If you have trouble ejecting a disc To use Apple Hardware Test Using Apple Hardware Test Specifications Page Cleaning Your iMac G5 Display To clean your iMac G5 screen, do the followingCarrying Your iMac G5 Appendix B Care, Use, and Safety Information Safety Instructions for Setting Up Using Your Computer Avoid Hearing Damage Ergonomics Connectors and Ports Display Apple and the Environment Before you connect to the Internet There are four kinds of Internet connections To find the settings on a Mac OS X computer To find the settings on a Mac OS 9 computerTo find the settings on a Windows PC Setup Assistant Worksheet To set up a DSL or cable modem or a LAN connectionSelect how your computer connects to the Internet IP Address Subnet Mask Router Address If you selected Using DHCP, enter the following Setting Up Your Internet Connection Manually Dial-Up Connection To set up Network preferences for the internal modem port To test your Internet configuration DSL, Cable Modem, or LAN Internet Connections To set up Network preferences for the built-in Ethernet port To set up a manual configuration Manual Configuration To set up a Dhcp configuration Dhcp Configuration To set up a PPPoE connection PPPoE Configuration Appendix C Connecting to the Internet AirPort Extreme Wireless Connection Setting Up an AirPort Extreme Connection ManuallyTo check if you have access to an AirPort Extreme network Appendix C Connecting to the Internet To test your AirPort Extreme connection Troubleshooting Your Connection Cable Modem, DSL, and LAN Internet ConnectionsPPPoE Connections Network Connections Bluetooth Information FCC Compliance StatementIndustry Canada Statement Laser Information Vcci Class B Statement European CommunityExposure to Radio Frequency Energy Mouse Class 1 LED Information Telephone and Apple 56K Modem Information Disposal and Recycling Information Information You Need in Canada Information You Need in the United Kingdom Page Index Index Using multiple devices at once