Tips and Troubleshooting

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You can quickly solve most problems with your AirPort Extreme by following the advice in this chapter.

If You Can’t Connect to the Internet

ÂÂ Try connecting to the Internet directly from your computer. If you can’t connect to the Internet from your computer, check your network settings. If they appear to be correct and you still can’t connect, contact your Internet service provider (ISP).

ÂÂ Make sure you are connecting to the correct wireless network.

If You Forgot Your Network or Base Station Password

You can clear the AirPort network or base station password by resetting AirPort Extreme.

To reset the base station password:

1Use the tip of a ballpoint pen to hold down the reset button for one second.

Important:  If you hold down the reset button for more than one second, you may lose your network settings.

2Select your AirPort network.

ÂÂ On a Mac, use the AirPort status menu in the menu bar to select the network created by AirPort Extreme (the network name does not change).

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Apple MD031LL/A Tips and Troubleshooting, If You Can’t Connect to the Internet, To reset the base station password