4.3Troubleshooting
Follow the instructions below if any problems occur with basic operation of the
4.3.1Computer will not start
!Connect the AC adapter and/or charge the battery.
!Check to see a new battery is inserted and connected.
!Remove the battery and the AC adapter and reinstall both.
!Under conditions of extremely high or low temperature, it is possible that the computer may not function. Use the
4.3.2Computer does not resume operation after suspension
!Check to see if the AC adapter or any peripherals have been connected or dis- connected prior to suspension. Reconnect the AC or remove the peripherals; it may be necessary to restart the computer.
4.3.3Computer will not enter into suspension mode
!Check to see that the computer is not connected to an active network.
!Shut off any applications that regularly access the hard drive.
4.3.4Computer will not shut down
!Remove any peripheral devices, and try again.
4.3.5Display remains off, or is not bright
!Make sure that the computer is turned on.
!The brightness display setting may be too low. (See section 3.2.4)
!The computer may be stuck in suspension mode.
– Check AC, restart or remove peripheral devices.
!An external monitor may be installed. Disconnect it and restart.
4.3.6Computer touchscreen does not respond to the pen
!The touchscreen may not be calibrated. (See sections: 2.5 to 2.7)
!Attach a USB device to the system, like a keyboard. If it also fails to respond, then the system may need to be reconfigured or reinstalled.
!Try restarting the computer and retest the pen before making major system changes.
4.3.7Headphones do not emit, or volume is too low
!The volume control may be set to mute. (See section: 3.6)
4.3.8Peripherals do not respond
!Check to see if the device is enabled or turned on.
!Check the device drivers are installed and selected in BIOS.
!Shut down the computer. Unplug the devices. Restart the computer. Plug in the devices to see if they are detected; if they are detected, they are “live.”
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