Appendix

Troubleshooting

System announces “Time and day not set.”

• You need to reset the system clock (page 15).

Outgoing announcement is not clear.

When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the handset.

Make sure there is no background noise (TV, music, etc.) while recording.

New voicemail and show on the handset display and I don’t know why.

Your telephone has both a built-in answering system and voicemail indication. If New voicemail and appear on the handset display, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 59). If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

Make sure your computer is powered on.

Make sure your Internet connection is working properly.

Make sure that the software is installed and running for your nontraditional telephone service.

Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.

If you are using a firewall, it may prevent access to your nontraditional telephone service provider. Contact your service provider for more information.

82

Page 88
Image 88
AT&T CL84350 user manual Outgoing announcement is not clear, Cannot retrieve voicemail messages