Troubleshooting, General use, Link to base. Move | AT&T KX-TG5421

Useful Information

Troubleshooting

General use

Problem	Cause & solution
The unit does not work.	L Make sure that the battery is installed correctly (page
	10).
	L Check the connections (page 9).
	L Fully charge the battery (page 11).
	L Clean the charge contacts and charge again (page 11).
	L Unplug the base unit’s AC adaptor to reset the unit.
	Reconnect the adaptor and try again.
	L Re-install the battery (page 10) and fully charge it.
The display shows “No	L The handset is too far from the base unit. Move closer
link to base. Move	and try again.
closer to base, try	L Plug in the base unit’s AC adaptor.
again.” and an alarm	L Raise the base unit antennas.
tone sounds.	L If the above remedies do not solve the problem, the
	handset may have lost communication with the base
	unit. Register the handset again (page 40).

I cannot hear a dial tone.	L Confirm that the telephone line cord is connected (page
	9).
	L Disconnect the unit from the telephone line and connect
	a known working telephone. If the working telephone
	operates properly, contact our service personnel to
	have the unit repaired. If the working telephone does
	not operate properly, contact your telephone company.

Programmable settings

Problem	Cause & solution
I cannot program items.	L Programming is not possible while the handset is being
	used.
	L Do not pause for over 1 minute while programming.
	L Move closer to the base unit.

While programming, the	L A call is being received. Answer the call and start again
handset starts to ring.	from the beginning after hanging up.

48For assistance, please call 1-800-211-PANA (7262).

Image 48

AT&T KX-TG5421, KX-TG5423 Troubleshooting, General use, Programmable settings, Link to base. Move, Closer to base, try

Contents

Charge the battery for 6 hours before initial use Operating Instructions Introduction Useful Information Your phone Energy Star Accessory information Included accessoriesQuantity Accessory items Order number Important safety instructions Installation Battery Medical For best performance Base unit location/noiseEnvironment Routine care Connections Base unitCharger unit KX-TG5422 and KX-TG5423 only Battery installation If you subscribe to an xDSL service Battery charge Battery strengthBattery icon Battery strength Recharging the battery Battery replacement Battery performanceRecharge battery Operation Operating time Antenna USE indicator Charge contacts Charge indicator Controls and displaysControls KX-TG5423 KX-TG5422 KX-TG5421 Handset Menu OFF Mute Clear Hold Hold Intercom Display RcvdCalls Conf Making calls KFlash CallL To make a call using the redial list Answering callsAuto talk Temporary ringer off Useful features during a call Hold buttonMute button Voice enhancer Pause button for PBX/long distance service users Clarity boosterCall share KX-TG5422 and KX- TG5423 only Flash button For Call Waiting service users Temporary tone dialing for rotary/pulse service users Using the phonebook Adding items to the phonebook Calling someone in the phonebook Editing items in the phonebookErasing items in the phonebook =Name search dB=Scroll list Chain dial feature Copying phonebookItems KX-TG5422 KX-TG5423 only For KX-TG5423 users Copying all items 1 Press Menu Using Caller ID service Ringer ID and light-up IDExample BROWN,NANCY KFlash -Waiting Caller list Viewing the caller list and calling back Displayed symbols Caller ID number auto edit featureEditing a caller’s phone number before calling back Example Storing caller information into the phonebook Erasing caller informationErasing a selected item Erasing all items Handset locator For KX-TG5421 users From one handset to the other handset From one handset to another handset Transferring a call KX TG5422 and KX-TG5423Only Conference calls KX- TG5422 and KX-TG5423 only Using Voice Mail service Storing the Voice Mail VM access numberVoice Mail VM Tone Detection Turning VM detection on/off Listening to Voice Mail messages Message alert Guide to handset programming Main menu Sub-menu Ringer settings Handset ringer volumeRinger volume Low High KBack dB SaveL Handset ringer tone Call options Handset interrupt tone KX- TG5422 and KX-TG5423 onlyAuto talk Display options Caller ID editHandset LCD contrast Display language Telephone settings Dialing modeLine mode Flash time Other options Handset key toneRe-registering the handset Customer support Programming via direct commands Direct commands chartFeature Feature code Setting code Programmable Settings Belt clip Headset optionalTo attach the belt clip To remove the belt clip To connect an optional headset to the handset Wall mounting Base unit To remove the wall mounting adaptor 25.4 mm 1Wall mount template for the charger Error messages Troubleshooting Programmable settingsGeneral use Link to base. Move Making/answering calls, Intercom Phonebook Caller ID Battery charge Power failureRecharge battery is But Recharge Important information about subscription services If the Call Waiting Caller ID Cwid feature does not function FCC and other information Useful Information FCC RF Exposure Warning Technical information HandsetCharger unit KX-TG5422 and KX-TG5423 only Warranty Limited Warranty Limits And Exclusions Customer Services Directory Customer services Index Index Page Page When you ship the product Panasonic Puerto Rico, Inc